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The quantified organization: Grail or Big Brother?

Thanks to the growing mass of data they capture, businesses are in a position to understand how their employees are doing and how they function, and to implement a process of continuous improvement on both organizational and human dimensions. But they can't do this without gaining the trust of their employees. "You can only manage what you can measure". Peter Drucker's phrase may have been criticized, but we have to admit that he hit the nail on the head. Measuring anything and everything, just because it can be measured, has led...

How digital can improve the travel experience

Digital Transforms customer relationship and service in any industry. Today let's focus on the travel industry. How could players in the travel industry use digital...

People and robots : what work relationships ?

Recently I heard someone stating this during a conversations "We're going to work more and more with robot.  Anyway, they're already around". Then someone...

Robots are the future but not your job’s

Digital revolution will deeply transform our lives in the upcoming years. The way we live and work. The changes it makes possible and implies...