1994: the Thery report on "information highways"
The year is 1994. The world was beginning to whisper the word Internet, Al Gore was dreaming of “global communications networks” and “participatory democracy”, and American giants like Yahoo, eBay and Amazon were preparing to revolutionize our daily lives. Meanwhile, in France, the Théry Report (30 years after the publication of the Théry Report on information highways), a masterpiece of visionary analysis commissioned by Édouard Balladur, is being published. In this report, we learn with confidence that the Internet is nothing more than a “precursor...
1994: the Thery report on "information highways"
The year is 1994. The world was beginning to whisper the word Internet, Al Gore was dreaming of “global...
Every company is talking about customer experience, and has been investing heavily in customer service for years. Yet recent experience tells me that, in...
The post-COVID enterprise is the ultimate new business model. If you don't become a post-COVID company, your customers will turn away from you, your...
Digital transformation doesn't work. This is the lapidary statement that we often hear and which is not lacking in foundation.
It doesn't work because like...