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Category: Digital Transformation

Exploring digital transformation of individuals, organizations and business models to anticipate its effects and understand how to navigate it.

Who is handling your artificial intelligence projects? Probably not the right people.

For two years now, artificial intelligence projects have been multiplying in businesses, often with a mixture of urgency and fascination. But despite sometimes flawless technical deployments and widespread individual use, at least in the private sphere (Why the widespread adoption of AI by consumers says nothing about its future in the workplace), the effects on organizations often remain disappointing. Productivity is increasing, but only in certain areas, and tools are multiplying, but the operating accounts show no sign of improvement. The reason is simple: AI projects are rarely led by the right people,...

Digital transformation: an often uncomfortable exercise for executives

It has been around ten years since businesses began engaging in what is known as digital transformation, yet beyond the rhetoric, its implementation faces...

Digital is not just marketing

Whether I'm reading studies or job offers or listening to a conversation on the subject, there's something that really irritates me: when we talk about...

HR and IT merger: Moderna redesigns its organization for and with AI

Sometimes organizational decisions, beyond mere cosmetic changes, embody fundamental trends in the organization of work. The recent merger of the HR and IT departments at...

The limits of technology-driven transformation

Speaking of organizational transformation, there are topics that are a bit like perennial favorites in the sense that with every major technological innovation, we see...

Anticipating the French way: when anticipating means reinforcing the status quo

1994: the Thery report on "information highways" The year is 1994. The world was beginning to whisper the word Internet, Al Gore was dreaming of “global...

How years of progress have killed customer service

Every company is talking about customer experience, and has been investing heavily in customer service for years. Yet recent experience tells me that, in...

Technology at work: the great misunderstanding between businesses and employees

It would appear that employees are losing interest in their company's IT tools. At the same time, businesses that continue to invest in this...

Digital has entered people’s homes…but not in the way you might think

This post is an opportunity to dispel a lot of preconceived notions about the trendy topic of digital transformation and the digital maturity of...

COVID has not been a change agent but an excellent consultant

One can read everywhere that the COVID has been the best change agent, that it has succeeded in a few weeks where managers, Chief...
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