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What about employee experience after the COVID?

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The containment is barely finished, the long reboot to "normal" economic activity is underway, and one can already wonder whether the employee experience will survive COVID and whether the latter does not...

What is the impact of a bad employee experience?

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We recently reviewed the "14 wounds" of employee experience, the 14 major stress points that deteriorate employee experience. For the record: The organizational complication: the #1 irritant of the...

The 14 wounds of employee experience

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Before going into more operational subjects, I thought it would be useful to take stock of the subjects, the points of friction, justifying the implementation of an employee experience approach. For the...

An organization that is out of sync, irritant #13 of the employee experience

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The company's worst enemy is not its competitors but time. Time to understand, time to decide, time to act, time to solve a problem. Time is the only thing you can't find...

An overly informal organization, irritant #14 of the employee experience

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In this project, which consisted in listing and explaining all what I call the "irritants of employee experience", which are nothing less than all the points and causes of friction that simply...

Clients and projects: irritant #12 of the employee experience

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It was impossible to review the irritants of the employee experience without talking about what is central to any business, its raison d'ĂȘtre: customers and customer projects. Didn't Theodore Levitt, economist and...

The workplace, irritant #11 of the employee experience.

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Last episode on the irritants of the employee experience: the workplace. After having reviewed a mass of organizational and managerial factors, we finally come to a subject, the only one, that everyone...

Companies are not omnichannel at all! Irritant #10 of the employee experience

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Omnicanality is the enterprise's new Holy Grail. Firstly because it is the logical evolution of e-commerce that we have known for a long time now, but also because in these times of...

Management. Irritant #9 of the employee experience

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It is often said that an employee joins a company and leaves a manager. This means that management plays an essential role in the employee experience. And it's no surprise that the...

Employees lost in the HR journey. Irritant #8 of the employee experience

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When I receive candidates in job interviews and I ask them why they want a change of scenery, among the most frequent answers I hear: "I have no visibility on my future...

A complicated IT experience. Irritant #7 of the Employee Experience

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In the mid-2000s there was a lot of talk about the consumerization of IT in the workplace. This term referred to the fact that the uses of the consumer world were going...

An organization that is inconsistent with the way we work. Irritant #6 of the...

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When you want to know who does what in a company, there is a very simple way: look at its organization chart. It explains in a precise way what is the function...

Retainment and Difficulty in Accessing and Using Information. Irritant #5 of the employee experience.

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If the information exists we will find it on Google! This reflex so evident in our daily experiences does not survive the crash test of corporate experience. I will...

The compartmentalized company. Irritant #4 of the employee experience.

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While in their daily experience everyone is used to living in a world that is increasingly decompartmentalized and networked, it is often the opposite that happens when one walks through the door...

A mass experience. Irritant #3 of the employee experience

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In the key components of a successful customer experience I had identified personalization and even hyper-personalization. Applied to the employee experience it is another criterion that does not pass the crash test.

Processes designed for the wrong people: the #2 irritant of employee experience

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We have seen that organizational complication was the main irritant of the employee experience. In the same vein, we are going to explore one of the forms that this can take through...

The organizational complication: the #1 irritant of the employee experience

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A recent barometer of employee experience showed that many of the subjects mentioned were "soft" subjects, very much oriented towards perception and quality. But if you do an in-depth...

Who takes care of the employees in the enterprise? Different roles, different approaches

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When we speak of employee experience, the question immediately arises as to the scope of the function, which leads to the question of complementarity or overlap with other functions. Let us start...

Using the customer experience to crash test the employee experience

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In a previous post I took a photograph of everyone's daily experience in their personal life ,as a consumer/customer and invited to compare it to what most people experience once they walk...

The employee experience is a customer experience like any other…or should be…

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When it comes to employee experience, I am often asked "why" and "what directions to explore". To answer these questions and make the subject obvious (well, I hope), I like to start...
Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler

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