Clients and projects: irritant #12 of the employee experience

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It was impossible to review the irritants of the employee experience without talking about what is central to any business, its raison d'être: customers and customer projects. Didn't Theodore Levitt, economist and...

The workplace, irritant #11 of the employee experience.

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Last episode on the irritants of the employee experience: the workplace. After having reviewed a mass of organizational and managerial factors, we finally come to a subject, the only one, that everyone...

Companies are not omnichannel at all! Irritant #10 of the employee experience

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Omnicanality is the enterprise's new Holy Grail. Firstly because it is the logical evolution of e-commerce that we have known for a long time now, but also because in these times of...

Management. Irritant #9 of the employee experience

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It is often said that an employee joins a company and leaves a manager. This means that management plays an essential role in the employee experience. And it's no surprise that the...

Employees lost in the HR journey. Irritant #8 of the employee experience

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When I receive candidates in job interviews and I ask them why they want a change of scenery, among the most frequent answers I hear: "I have no visibility on my future...

A complicated IT experience. Irritant #7 of the Employee Experience

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In the mid-2000s there was a lot of talk about the consumerization of IT in the workplace. This term referred to the fact that the uses of the consumer world were going...

An organization that is inconsistent with the way we work. Irritant #6 of the...

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When you want to know who does what in a company, there is a very simple way: look at its organization chart. It explains in a precise way what is the function...

Retainment and Difficulty in Accessing and Using Information. Irritant #5 of the employee experience.

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If the information exists we will find it on Google! This reflex so evident in our daily experiences does not survive the crash test of corporate experience. I will...

The compartmentalized company. Irritant #4 of the employee experience.

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While in their daily experience everyone is used to living in a world that is increasingly decompartmentalized and networked, it is often the opposite that happens when one walks through the door...

A mass experience. Irritant #3 of the employee experience

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In the key components of a successful customer experience I had identified personalization and even hyper-personalization. Applied to the employee experience it is another criterion that does not pass the crash test.

Processes designed for the wrong people: the #2 irritant of employee experience

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We have seen that organizational complication was the main irritant of the employee experience. In the same vein, we are going to explore one of the forms that this can take through...

The organizational complication: the #1 irritant of the employee experience

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A recent barometer of employee experience showed that many of the subjects mentioned were "soft" subjects, very much oriented towards perception and quality. But if you do an in-depth...

Who takes care of the employees in the enterprise? Different roles, different approaches

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When we speak of employee experience, the question immediately arises as to the scope of the function, which leads to the question of complementarity or overlap with other functions. Let us start...

Using the customer experience to crash test the employee experience

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In a previous post I took a photograph of everyone's daily experience in their personal life ,as a consumer/customer and invited to compare it to what most people experience once they walk...

The employee experience is a customer experience like any other…or should be…

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When it comes to employee experience, I am often asked "why" and "what directions to explore". To answer these questions and make the subject obvious (well, I hope), I like to start...

Overview of the employee experience in France

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The French HR Agency "Parlons RH" has just published its 3rd barometer of the employee experience. The study involved more than 1,000 people, i.e. 675 people working in the HR function...

How can one become in charge of employee experience ?

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A new subject for a business inevitably raises questions, all the more so when it results, as is now commonplace, in the creation of new jobs or new job titles.

Are businesses doing too much for their employees?

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engagement, expérience employé, Ressources Humaines, well being
Employee satisfaction

Happiness is an illusion, well-being can be bought, satisfaction is earned

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Aware that the disconnection between them and their employees and their work does not serve them in the long term, companies are increasingly concerned about what Marylène Delbourg-Delphis calls human infrastructure. The question is how...

Everybody Wants to Love Their Job

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The question of the relationship between employees and their work and their company remains a subject that is much in the news. It seems that the subject will be eternally topical, which would not...
Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler

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