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Category: Employee Experience

Reflections on employee experience: beyond care, an operational approach to simplify work, reduce frictions and improve daily effectiveness.

HR is not the management’s fire department

In many businesses, human resources departments don't intervene at the right time. They arrive when everything is going wrong, when a manager is losing control, when a high turnover rate alerts senior management. They are then called in to "fix the problem" and, because they have learned to deal with such situations, they put out the fire. But this emergency mindset, which has become their daily lot, reflects a shift: HR is no longer there to build, but to repair. This position is comfortable for the rest of the organization, which...

HR is not the management’s fire department

In many businesses, human resources departments don't intervene at the right time. They arrive when everything is going wrong, when a manager is losing...

2025 Employee Experience Barometer: It’s urgent to get this topic out of HR

There are certain times of the year that I look forward to in particular, and the release of Parlons RH's employee experience barometer is...

Employee experience is useless (if it is not linked to the business)

There has never been so much talk about employee experience. Chief EX officers, engagement barometers, listening platforms, and well-being indicators are everywhere, and yet...

Why failure is an integral part of digital operations and how to turn it into a driver for improvement

In digital environments, we talk about agility, iteration, and continuous learning, but failure remains a word we avoid. It is perceived as a deviation, a...

Why employee silence is management’s biggest failure

In many businesses, silence is interpreted as a sign of serenity. No apparent tensions, few disputes, meetings where everyone agrees, HR barometers that aren't...

Employee Experience Platforms: big promise, little delivery?

The concept of the Employee Experience Platform was introduced by Josh Bersin in early 2019 and then rode the wave of the COVID crisis as...

Simplifying work does not mean under-utilizing talent

One of my credos in terms of employee experience, which is also in line with operational experience, is that simplification is the basis of...

Engagement, motivation, or reason to stay: let’s stop confusing everything

Employee engagement has become something of a holy grail for businesses, akin to the pursuit of happiness in our private lives: an ideal that...

Do we need a chief of work?

For some time now, there has been talk of a new role in businesses concerned with work efficiency and employee experience: the "Chief of Work". I...
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