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Employee Experience
Is it heresy to put “people” and “operations” in the same sentence?
It's funny how you can seem to shock some purists by using in the same sentence two...
Feedback and secondary data: how to put data at the service of employee experience?
I recently talked about making what we now call the employee experience part of an operational excellence...
What is the employee experience all about?
This is the thing that struck me the most in my analysis of the 5th employee experience...
Experience is the new name for quality and is the result of operational excellence
I have always been convinced that there is a lot to be gained by looking at what...
What are the digital tools of the employee experience?
Several months ago, during a conversation, someone said to me "I still need to think about our...
5th Employee Experience Barometer: last stop before the end of the line?
Like last year at the same time, Let's Talk HR releases its Employee Experience Barometer, which is...
The Employee Experience Initiatives Matrix
Not all employee experience initiatives are created equal. Not because their intrinsic value is different, but because...
Employee helpdesk and enterprise ticketization: instructions for use
In a previous post I discussed the importance of a "one-stop shop" for the employee within the...