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Category: Employee Experience

Reflections on employee experience: beyond care, an operational approach to simplify work, reduce frictions and improve daily effectiveness.

Employee experience is useless (if it is not linked to the business)

There has never been so much talk about employee experience. Chief EX officers, engagement barometers, listening platforms, and well-being indicators are everywhere, and yet employees have rarely felt so unheard, so ill-equipped to work effectively, and so uninvolved in the decisions that shape their businesses. How can this be explained? In my opinion, it is because employee experience has become an HR issue rather than a collective performance challenge. In short: The employee experience is often reduced to an HR issue, far removed from operational realities and with little connection to collective performance. The...

Employee experience is useless (if it is not linked to the business)

There has never been so much talk about employee experience. Chief EX officers, engagement barometers, listening platforms, and well-being indicators are everywhere, and yet...

Why failure is an integral part of digital operations and how to turn it into a driver for improvement

In digital environments, we talk about agility, iteration, and continuous learning, but failure remains a word we avoid. It is perceived as a deviation, a...

Why employee silence is management’s biggest failure

In many businesses, silence is interpreted as a sign of serenity. No apparent tensions, few disputes, meetings where everyone agrees, HR barometers that aren't...

Employee Experience Platforms: big promise, little delivery?

The concept of the Employee Experience Platform was introduced by Josh Bersin in early 2019 and then rode the wave of the COVID crisis as...

Simplifying work does not mean under-utilizing talent

One of my credos in terms of employee experience, which is also in line with operational experience, is that simplification is the basis of...

Engagement, motivation, or reason to stay: let’s stop confusing everything

Employee engagement has become something of a holy grail for businesses, akin to the pursuit of happiness in our private lives: an ideal that...

Do we need a chief of work?

For some time now, there has been talk of a new role in businesses concerned with work efficiency and employee experience: the "Chief of Work". I...

People are everywhere in the workplace, but HR is nowhere when it comes to work

There is a lot of talk about the human factor in the workplace, and my opinion is that we will talk about it more...

The fictitious interview with Antoine Riboud on employee experience and sustainable performance

When it comes to business leaders, we all have our role models. Today, many people swear by Bezos, Musk, Zuckerberg and others, but I'll...
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