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Employee Experience

Are businesses doing too much for their employees?

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engagement, expérience employé, Ressources Humaines, well being

Can agile management improve the employee experience?

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Employee experience has a very operational component in the daily work that concerns the content of the work and the way it is done. Here we are in the concreteness, when the...

Employee experience is not a support function but a business function…

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Today we are going to twist the received idea that employee experience = HR = Support function. Employee experience goes beyond HR I've already had the...

Transforming Operational Work Experience: The Pitfalls to Avoid

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Once you have become aware of what employees really do at work and have identified all the factors that generate frustration, pain and inefficiency, the next step is to know how to...

Employee Experience: The Missing Facet of Employee Value Propositon

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After having successively talked in a general way about the candidate experience on a career site with a large part dedicated to the message delivered and the link between employer brand and...
experience design

How do you design employee experience?

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You have collected needs and ideas, you have prioritized them, but now the overriding question remains: "what do we do? Identifying a friction point is one thing, addressing it...

Chat Bots : beware of counterfeit

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"Chatbots" are very popular. What is it ? It's a mix between "robot" and "chat" : chatbots are conversational robots that interact with users through an interface that often look likes instant messaging. Chatbots are...
Employee Experience

Employee experience : who should be in charge ?

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After a first post on defining employee experience and a second on how to turn it into concrete initiatives, it's time to wonder about who should be in charge and manage it. That's a key...

Employee experience: do you know what your staff (really) does?

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You have therefore understood that the employee experience does not consist of people experiencing pleasant things, but rather experiencing them when they do their job, that there is therefore a subtle difference...

Using the customer experience to crash test the employee experience

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In a previous post I took a photograph of everyone's daily experience in their personal life ,as a consumer/customer and invited to compare it to what most people experience once they walk...

The flow of work, glass ceiling of the employee experience

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When one looks at the way companies go about improving the work of their employees, three types of initiatives can be observed. Three levels of action for employee experience

Is there a Chief HR Marketing Officer ?

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Ok, at this pace there will be far too many "Chief Something Officers" in the workplace so call him director or whatever you want. But if we want to be honest, consistent with the...

Millenials : myths and disturbing truths

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New generations scare and inspire at the same time but, paradoxically, when we meet them they're not the monsters that's often described. They even say they don't recognize themselves in the way the olders...

What are the benefits of a good employee experience?

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We've seen how a bad employee experience materializes. Rather than talking in a vacuum about concepts, it is better to start from the field and from facts that everyone can observe in...

Processes designed for the wrong people: the #2 irritant of employee experience

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We have seen that organizational complication was the main irritant of the employee experience. In the same vein, we are going to explore one of the forms that this can take through...

Is empowerment key to employee experience ?

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From my point of view, most of the employee's experience takes place during  work. I mean when the person is operational, performs tasks, does his job. What are his points of contact with the company?...

The subject of the employee experience is not…the employee

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Very often I hear that the purpose of the employee experience is to take care of…employees. Well if that's partly true it's also largely untrue. What I mean by...

Are notifications our new plague ?

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How many notifications do you receive every day ? 10 ? 50 ? 100 ? Our days are punctuated by the notifications we receive from message, business, media... apps. Chopped would even be more...

The 4 dimensions of employee experience

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I recently attended the HRTech World conference in Amsterdam (which was renamed "Unleash" afterwards, what will be the topic of a future post). Logical consequence of the trends observed during the latest editions in...

The Future of Work : a matter of experience, a creativity requirement

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créativité, expérience employé, futur du travail, future of work, hr tech world, hrtech, hrtechworld, josh bersin, learning, Ressources Humaines
Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler

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