A mass experience. Irritant #3 of the employee experience

0
In the key components of a successful customer experience I had identified personalization and even hyper-personalization. Applied to the employee experience it is another criterion that does not pass the crash test.

Processes designed for the wrong people: the #2 irritant of employee experience

0
We have seen that organizational complication was the main irritant of the employee experience. In the same vein, we are going to explore one of the forms that this can take through...

The organizational complication: the #1 irritant of the employee experience

0
A recent barometer of employee experience showed that many of the subjects mentioned were "soft" subjects, very much oriented towards perception and quality. But if you do an in-depth...

Who takes care of the employees in the enterprise? Different roles, different approaches

0
When we speak of employee experience, the question immediately arises as to the scope of the function, which leads to the question of complementarity or overlap with other functions. Let us start...

Using the customer experience to crash test the employee experience

0
In a previous post I took a photograph of everyone's daily experience in their personal life ,as a consumer/customer and invited to compare it to what most people experience once they walk...

The employee experience is a customer experience like any other…or should be…

0
When it comes to employee experience, I am often asked "why" and "what directions to explore". To answer these questions and make the subject obvious (well, I hope), I like to start...

Overview of the employee experience in France

0
The French HR Agency "Parlons RH" has just published its 3rd barometer of the employee experience. The study involved more than 1,000 people, i.e. 675 people working in the HR function...

How can one become in charge of employee experience ?

0
A new subject for a business inevitably raises questions, all the more so when it results, as is now commonplace, in the creation of new jobs or new job titles.

Are businesses doing too much for their employees?

0
engagement, expérience employé, Ressources Humaines, well being
Employee satisfaction

Happiness is an illusion, well-being can be bought, satisfaction is earned

0
Aware that the disconnection between them and their employees and their work does not serve them in the long term, companies are increasingly concerned about what Marylène Delbourg-Delphis calls human infrastructure. The question is how...

Everybody Wants to Love Their Job

0
The question of the relationship between employees and their work and their company remains a subject that is much in the news. It seems that the subject will be eternally topical, which would not...

Is empowerment key to employee experience ?

0
From my point of view, most of the employee's experience takes place during  work. I mean when the person is operational, performs tasks, does his job. What are his points of contact with the company?...

#Unleash18 Day 1 : My Wrap-Up

0
Andrew Keenn Nokia, coca cola, expérience employé, josh bersin, pvh, Recrutement, Ressources Humaines, siemens, sirh, transformation digitale, unleash, unleash18

2018 is the year of the Employee, Oracle says

0
data, économie collaborative, économie de la demande, engagement, expérience employé, oracle, Recrutement, ressources humaines

Human relationship prevail in employee employee experience

0
There's a growing number of publications about employee experience. I recently found this one from Accenture In just post I'll only focus on the main points that I'll comment in the light of my own...

Being digital in 2018 : consumerize your organization

0
2018, consumérisation, expérience client, expérience employé, simplification, transformation digitale

Being digital in 2018 : stop thinking that digital is all about the customer

0
2018, e-commerce, expérience client, expérience employé, transformation digitale

Employees and customers : one single app to manage them all ?

0
consumérisation, CRM, expérience employé, logiciel, relation client, Ressources Humaines, rh, sirh

Employee Experience beyond HR

0
expérience employé, hrtechworld, productivité, Ressources Humaines, unleash

On the consumerization of HR (again)

0
I've already wrote about the consumerization of the workplace and of HR in particular. As I recently said, I'll remind the latest edition of HRTech (now let's call it Unleash) as the pivotal moment...
Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler

Popular posts

Latest posts