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Category: Enterprise Design

If your business isn’t designed for AI, it will end up being designed by AI

An organization does not automatically become what its leaders want it to be, but rather what its tools allow, suggest, or facilitate. Indeed, when a business adopts a technology without a structured plan, it simultaneously imports a work logic designed elsewhere, by others (How management let systems do the thinking for them). Technical choices become organizational choices that no one has formulated, and while we think we are modernizing an environment, we are profoundly changing the way we work and operate, often without visibility into the possible side effects....

If your business isn’t designed for AI, it will end up being designed by AI

An organization does not automatically become what its leaders want it to be, but rather what its tools allow, suggest, or facilitate. Indeed, when...

Efficiency vs. uniqueness: the false dilemma of operations

We believed that by making businesses more efficient, we would make them stronger, but we ended up making them indistinguishable. The same tools, the same...

A poorly designed enterprise is illegible and incomprehensible to employees and customers

I have seen many businesses where competent people work with dedication and conviction, but where no one seems to have any idea what they...

Taking back control of enterprise design: intention before tools

For a long time, it was believed that efficiency would come from tools, and sometimes even from tools alone, so we piled up platforms,...

Enterprise design before architecture: putting the company back the right way up

Business leaders like to think that they have control over the structure and organization of their business, but in reality, most of them simply...

How management let systems do the thinking for them

For years, leaders believed that technology would help them manage their businesses more effectively. It was seen as a lever for efficiency, rigor, and...

Too much strategy kills strategy

There are words that lose their meaning through overuse, and “strategy” is one of them. Originally, strategy was the ability to link an intention to a...

To manage is to design

We often forget that leadership is above all about design. Not in the aesthetic sense of the word, but in the sense of giving...

EDGY: a common language to align identity, experience, and operations

I think this article will be of interest to many people because it deals with a subject that we all face on a regular...

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