Why such a frenzy about HR Bots ?

0
chatbots, relation client, relation employé, Ressources Humaines, service employé, chatbots HR,gestion de la relation employé,

What tone and personas for your HR communication ?

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danone, marketing, marketing-rh, marque-employeur, personas, Recrutement, Ressources Humaines, ventes

Managing generations ? Start with gen X !

1
Connaissances, generation X, génération Z, generation-Y, générations, Management, Ressources Humaines

Businesses don’t respond to candidates and bully customers

4
He was recently reading a good blog post written by french students from a famous master degree in HR saying that most businesses find it impossible to respond to all candidates. Obviously and despite...

The employee experience advantage : a reference work on employee experience

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Employee experience is a new field and if we're starting to see interesting things happening, there was no real reference book on this topic.  The employee experience advantage by Jacob Morgan is filling this...

Employee experience must not be discriminating

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cols bleus, expérience employé, frontline workers, microsoft, office 365, Ressources Humaines, staffhub, transformation digitale

CHRO and CMO : the two sides of a single challenge

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This is the first post of a series about the latest edition of HR Tech World in London, which I introduced here. I had lots of expectations regarding this event : employee experience, creativity in...

HR Trends 2017 according to Glassdoor : data, robots, and social changes

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Glassdoor's Economic Researches department issued a report on the trends to watch in HR in 2017. They are 5 : Data Science Will Transform HR into “People Science”: Data science has revolutionized nearly every...

The Future of Work : a matter of experience, a creativity requirement

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créativité, expérience employé, futur du travail, future of work, hr tech world, hrtech, hrtechworld, josh bersin, learning, Ressources Humaines

Is there a Chief HR Marketing Officer ?

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Ok, at this pace there will be far too many "Chief Something Officers" in the workplace so call him director or whatever you want. But if we want to be honest, consistent with the...

Why you don’t need a chief happiness officer

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At the same time many businesses are starting the question the role and the relevance of a Chief Digital Officer, a new concern is rising : do they need a chief happiness officer. Before trying...

HRIS to serve people, not only HR

1
A couple of years ago, attending a HRIS event may be boring boring. Not because the matter was not interesting but because it was so conservative that we had very little occasions to be...

The onboarding : the pivotal moment of employee experience

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carlos ghosn, expérience employé, groupe renault, onboarding, renault, Ressources Humaines, parcours employé, expérience

HRTechWorld 2016 : Reinventing HR or inventing something else ?

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bureaucratie, consumérisation, disruption, expérience employé, frontalisation, gary-hamel, hretechworld, josh bersin, Management, Ressources Humaines, sirh

Talents have gone digital. HR didn’t.

1
analytics, cap gemini consulting, formation, marque-employeur, mobile, Recrutement, Ressources Humaines, transformation digitale

HRIS upside down

1
bots, CRM, employee relationship management, expérience employé, hr bots, plateforme, Ressources Humaines, robots, service employé, sirh

Businesses know their employees. Really ?

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Let's start from the beginning. Digital transformation is a matter of customer experience and this latter requires, among others, a deep customer understanding. We also know that there is no customer experience without employee...
Bullshit about generations

Please stop the bullshit about new generations

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Every time we think we're finally done with this topic, it comes back loke a boomerang. I'm, of course, talking about the famous "new generations" that will turn businesses upside down, transform its culture,...
Employee Experience

Employee experience : who should be in charge ?

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After a first post on defining employee experience and a second on how to turn it into concrete initiatives, it's time to wonder about who should be in charge and manage it. That's a key...
Employee Experience

Defining your employee experience (part 2) : the touchpoints

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After a first post on how to define the employee experience of a business and make it workable, this one is about how to make it practically happen. As for customer experience, what really matters...
Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler

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