Category: Intranets and digital workplace

"We shape our tools, and thereafter our tools shape us". Marshall McLuhan For twenty years, digital transformation has been a given. Every business has engaged with it, with the conviction that technology would streamline, accelerate, and modernize. In fact, tools have piled up and workflows have been automated, without always delivering the desired results. Behind this constant acceleration, a criticism is becoming increasingly common, namely that organizations are investing heavily in technology but much less in how people work with it. At an event I was invited to earlier this year, I met...