Intranets and digital workplace

The most symptomatic evidence of the evolution of the concept of intranets is obviously the much awaited study published by Jane McConnell every year. The ninth edition was issued a few months ago and anyone should take two minutes to think about the deep meaning of its title :...

When a company starts an intranet project a dedicated team is established. Sometimes multidisciplinary, bringing all the stakeholders together, sometimes mainly IT, the stakeholders being represented at the decision level, not at the operational one. Most of times, this team tries to make all the stakeholders share the same vision....

Employee experience is a prerequisite to customer experience which is the foundation of digital transformation. Without symmetry between the inside and the outside, digital transformation lacks coherence, internal capabilities are not able to support the customer orientation and the promise made to the customer that are themselves unable to...

How to gamify work, boost engagement, favor workforce learning, boost employee engagement and reinforce its HR marketing with a single system ? It's a matter of productivity, engagement and employer brand all businesses face today and which they're trying to tackle, often  in a muddled way. Finally, few have...

Employee experience goes far beyond the way people interact with their work tools. But, given the time spent behind a screen every day, it's obvious that this side is a major concern. I already said how disappointed  I was by how employees were treated compared to employers in terms digital...

The web and its social conventions are game changers for communication managers. New tools, postures, an intranet mutating into digital workplaces. That raises many questions. First for intranet and communication managers. With a profusions of media, messages and tools they struggle to deliver their message to employees whose attention is...

The 2014edition of the famous Jane McConnell report on the digital workplace has just been issued and is available here. In my opinion it's a major edition and a turning point in the history of intranets and digital workplace. Moreover the report is not named "Digital Workplace Trends" anymore but...

I already mentioned the existing asymmetry between customer and employee facing digital initiatives. One of its most remarkable expression is the famous "customer journey" while employees are often parachuted in a labyrinth...and without a GPS. Let's start with the customer journey. Customers must exactly know what they can do, what...

I recently predicted the possible comeback of enterprise portal. Not to make it a basic host for a CMS as it's been for long - what made it lose credit - but as a service integrator. In the same line, Claude Malaison wondered if the advent of social caused...

The point everyone agrees on when it comes to digital workplace is the "all in one side". A single place to work whatever the activity, action or tool is. A single point of entry. A single place for all employees. What leads to a logical question : should it...