The 2014edition of the famous Jane McConnell report on the digital workplace has just been issued and is available here. In my opinion it's a major edition and a turning point in the history of intranets and digital workplace.
Moreover the report is not named "Digital Workplace Trends" anymore but...
I already mentioned the existing asymmetry between customer and employee facing digital initiatives. One of its most remarkable expression is the famous "customer journey" while employees are often parachuted in a labyrinth...and without a GPS.
Let's start with the customer journey. Customers must exactly know what they can do, what...
I recently predicted the possible comeback of enterprise portal. Not to make it a basic host for a CMS as it's been for long - what made it lose credit - but as a service integrator. In the same line, Claude Malaison wondered if the advent of social caused...
The point everyone agrees on when it comes to digital workplace is the "all in one side". A single place to work whatever the activity, action or tool is. A single point of entry. A single place for all employees. What leads to a logical question : should it...
While consumer applications are invading the workplace and employees collapse under information, the example of the application that should be brought to the workplace is Google Now.
You don't know Google Now ? Available for one year on Android and a couple of weeks on iOS, it's a predictive service...
Every study shows that mobile and mobility are one of the main challenges businesses face today and that quick responses are needed. That's a multifaceted challenge :
- employer brand : any reference employer should provide his employees with tools that are at least as good as the one he...
It's taken for granted that the digital workplace is the future of the work environment and, in this perspective, it's often presented with a technological perspective : platforms, tools, integration, interoperability, mobility etc. But who says workplace also says people.
In The Digital Workplace: How Technology is Liberating Work, Paul...
As promised, here's the second part of my post on the Digital Workplace trends for 2013.
• User Generated anything
Initiatives aiming at having users generating content or anything fails to take off. Once again the reason is not hard to find. That's the legacy of the times when businesses used...
Like every year, Jane McConnell issues her report on the Digital Workplace trends after having assessed 362 organizations around the world. I won't explain in detail each of the 169 pages but share a couple of comments, on the flow, as if I was reading it with you. For...
In brief: enterprise social networks mobilize attention and effort. But by focusing too much on social networks - and only on them- they forget that they're only a recipients whose value comes from they periphery through flows of information that are born and finish elsewhere.
Even if enterprise social networks...
