Category: Technology and Software

For years, leaders believed that technology would help them manage their businesses more effectively. It was seen as a lever for efficiency, rigor, and rationalization, and unfortunately, many still see it that way. But in seeking to better manage organizations, we have allowed their nature to change. Technology did not impose itself by force, far from it, but it slipped into the spaces left vacant by a management team more concerned with management and control than with understanding how their business really worked and how the various resources needed to achieve its...