Software & Tools

This year again, feedbacks apps were very well represented at the  Unleash conference in London. Feedback apps : a response to an essential need Feedbacks are a cornerstone of modern management if not of any modern...

app, application, culture, engagement, leadership, Ressources Humaines, unleash, unleash18

Every time business people talk about digital transformation and the hurdles they face, you can be sure that one of the first thing they will mention is IT. IT prevents business departments from moving fast,...

consumérisation, CRM, expérience employé, logiciel, relation client, Ressources Humaines, rh, sirh

chatbots, relation client, relation employé, Ressources Humaines, service employé, chatbots HR,gestion de la relation employé,

When I speak about digital transformation I often say that it's enterprise consumerization. The idée behind that is that anything that is done for the client should be done as soon as possible for...

When I look at what B2B vendors say I notice deep changes. While the message has always been about operations efficiency, it's now focusing more on the end user, on the employee experience. "Your...

The cloud is without any doubt the new model for enterprise IT. Tomorrow a large part - if not the whole - of enterprise IT will be in the cloud (but beware of easy...

bots, CRM, employee relationship management, expérience employé, hr bots, plateforme, Ressources Humaines, robots, service employé, sirh

During the the Vivatech conference that took place in Paris from june 30th to July 2nd and gathered 5000 startups, investors, 500 speakers and 45 000 attendees I spent some time on the AXA...

The recent acquisition of LinkedIn by Microsoft for $26.2 billion was the biggest news of the last weeks. This move tells us a lot about the industry but also raises some concerns. Microsoft owns the...

A few weeks ago I wrote about the issues raised by the fragmentation of the digital workplace. That's a very important matter and I had the chance to go further into it during a...

The collaborative digital environment is getting more and more complex. The belief in a unique platform able to cover anyone's needs is collapsing. Either because a lack of governance or because a one size...

If technologies makes major improvement possible, it's not self sufficient. In the last decade we saw the the adoption of software allowing to reinvent operations, work, business process and, on the other, it seems...

Facebook at Work : stroke of genius or huge joke ? Like many people, that's the question I had in mind when the enterprise edition of Facebook was announced. So I was both curious,...

Employee are at the center of the digital transformation of any business. First because their Digital IQ is the limit of the digital potentiel of the organization, secondly because the most advanced ones are...

In my opinion, what is key to any kind of change is to acquire and adopt new behaviors. It means two things for businesses today : • They must help people on the field to...

HR and recruiting will, like any corporate function, face the consumerization of the work environment. By saying that I mean that practices, approaches and tools from the consumer world will be used  for employees....

Businesses must be agile to keep the pace of the new business cases of digital transformation. In this context, the cloud looks like a mandatory turn for whom wants to be fast enough. It's...

It's one of the 2014's biggest rumors becoming true in 2015 : Facebook launches the enterprise version of its social network, named Facebook at Work. What is it ? Nothing more than an enterprise social...