Intrapreneurship: a device to be used in moderation

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For several years a growing number of companies have been using intrapreneurship as a tool for motivation and commitment. Allowing employees to build their " business inside the business...

Real “digital working” may not be far away. And not as cool as expected

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COVID-19 led to forced remote work, forced and coerced adoption of new communication tools and uses, and I hear many people say that a milestone has been reached and that there will...

In remote work, the employee’s engagement levers change

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Normally the employee's engagement can be anchored at different levels, at different points. In remote work, the relative importance of each of these levers of engagement changes, requiring a more demanding approach...

Beware of silo re-forming because of remote work

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Corporate silos are the enemies of collaboration, knowledge transfer, problem solving and innovation, contribute to its complication and undermine engagement and sense of belonging. In short, if it is not the only...

An organization that is out of sync, irritant #13 of the employee experience

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The company's worst enemy is not its competitors but time. Time to understand, time to decide, time to act, time to solve a problem. Time is the only thing you can't find...

So what? More or less productive in remote work?

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This was one of the great objections of those who, rightly or wrongly, did not want to hear about remote work: it would make people less productive. Behind this objection there were...

Clients and projects: irritant #12 of the employee experience

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It was impossible to review the irritants of the employee experience without talking about what is central to any business, its raison d'ĂȘtre: customers and customer projects. Didn't Theodore Levitt, economist and...

Remote work is a matter of trust. But trust in whom?

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While it has been two months since companies have been immersed in forced remote work, they are beginning to learn the lessons. Already that those who were experienced have discovered the difference...

Management. Irritant #9 of the employee experience

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It is often said that an employee joins a company and leaves a manager. This means that management plays an essential role in the employee experience. And it's no surprise that the...

The “remote manager”, weak link in remote work

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When talking about remote work, the focus is always on the employee. Will he be able to do it? Can he be trusted? But what about the manager? There is often a...

Remote work imposes a results-oriented culture

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For many companies, the main challenge of remote working is to set up the right working methods and collaborative uses at a distance. For the employees it is to find the appropriate...

What COVID-19 teaches us about how organizations work

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We are far from the end of the story and no one knows what debriefing of this episode will teach us nor the lessons we will learn from it but observing what...

What are the remote worker’s challenges?

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Working remotely isn't just sitting at home in front of a computer and acting like you're at the office. It's not just a problem of pure distance, work or organization, it's also...

The organizational complication: the #1 irritant of the employee experience

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A recent barometer of employee experience showed that many of the subjects mentioned were "soft" subjects, very much oriented towards perception and quality. But if you do an in-depth...

Who should be eligible to remote working?

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One of the first questions that arises when setting up a remote working approach is "who will be eligible" to remote work. I would prefer to ask "for which cases of use"...

Are you really ready for all cases of remote working ?

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In a last post I warned that remote working is not just about sending people home and putting them in front of a screen with a wifi connection, but also about developing...

Everybody Wants to Love Their Job

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The question of the relationship between employees and their work and their company remains a subject that is much in the news. It seems that the subject will be eternally topical, which would not...

Liberated company or lean enterprise ?

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While everyone is more or less convinced that the "old" business model has lived, it must be recognized that the new model that could replace it has not yet been found or that we...
Customer driven transformation

How to transform your business with design and customer centricity.

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Which company does not nowadays claim that customer orientation is its main concern? I wonder what they were thinking before. What we see, in reality, is that the promise made to the client continues to...

There are no disruptive practices, only disruptive leaders

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In these times when under pressure from customers, competitors, technological innovation and even employees, the businesses must reinvent themselves, it is tempting to look elsewhere for a ready-to-use model that one only has to...
Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler

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