strategy

Summary : Any project must have KPIs. At first sight, defining indicators is an easy things but observation shows that it's the contrary, most of all when it's about a new field that is...

Summary : At the dawn of a year that's expected to be rather difficult, businesses face conflictual choices. On the one hand there are the traditional formula to get prepared for the impact, on...

Summary : Enterprise 2.0 and social business when they become, as it often happens, their own goal, struggle to convince businesses of their significance. The reason is simple : beyond soft and qualitative benefits,...

Summary : More and more strategic plans are now involving social media. Should we welcome this or worry ? Knowing that tools are there to serve strategies it may be a bad news to...

Summary : as any strategic project, a social business or enterprise 2.0 one need deep changes in the organization to be successful. One the most common causes of failure is that not all the...

Are we we talking about changing the way people work or about the need to interact differently with partners and clients, despite an unanswerable analysis of the context and the proven existence of many...

I've always had an ambiguous feeling about productivity. In the one hand, doing more or faster with the same amount of resources is a significant improvement. In the other hand, with hindsight, we have...

Last week I wrote what social CRM meant to me. It's the inevitable step toward the implementation of a customer relationship management of a new nature. Clients are not only marketing objectfs or elements...

The last Enterprise 2.0 conference in Boston sounded the knell of many illusions. It won't be a surprise for anyone, we've been talking about that for months and feeling it was coming. First, the...

Because they didn't have the time (or the will) to make the structural decisions that would help to face a downturn, companies often react by acting on the easiest adjustment variables : • Cuts in...

Boards have to be mobilized in order to make the right decisions to survive the crisis. Nothing new. But according to this essay from McKinsey, it's far from being that simple. Three reasons are put...

A few weeks ago I amused myself proposing a few tracks on what enterprise 2.0 may be in 2009. But I think pushing the reflection beyond would be worth : enterprise 2.0 is only...

You must have noticed how many posts have been published about Cisco these late days. The US giant seems to be the first example of global enterprise 2.0 or, at least, to be the...

Many people agree to admit the time has come to built a kind of new economic order, the drifts of the current system having lead to the situation we all know. But, saying that,...

What are CxOs real concerns ? How do they undertsand current issues ? Lots of people are talking about the need for companies to change in order to evolve in the context that is...

There was a lot of people at the "Theatre Marigny", in Paris a few weeks ago. So many people that not everybody who wanted to attend managed to get a seat. It wasn't the...

Every day I notice that many companies, conscious that their move toward Enterprise 2.0 -like dynamics is a major issue, are beginning to hire people for new kinds of jobs. It's both about aligning...

One of my contacts is progressing on the HR component of a corporate project. He lauched some projects, initiatives and would like to exchange about it with people with similar experciences in order to...

I recently wrote about issues experienced by companies that focus on halves strategies. The obvious conclusion was that preparing the future is very hard when one's only purpose is to maintain the pas. By the...

That's a question many companies could ask themselve. In fact they didn't lost their strategy but only half of it. As I already said many companies and people tend to mistake means for goals. Said...