Project Management needs social signals

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Summary : It's obvious that in many cases traditional project management methods need to become more agile. That's not without bringing new issues due to the need to keep eveyrone informed of the status...

Employees are not middleware

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Summary : the reason why employees balk at using many of the tools they're provided with is because they are asked to articulate different ways of working and type of informations together and bridge...

Business awareness : the social signal without relationship

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Summary : Everytime we talk about social media we focus on rich relationships and exchanges, conversations, community feeling, what are very heavy and complex things to make happen. That's forgetting that there's a lighter...

Social is a substitute for quality and customers don’t care about you

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Summary : Lots of things are being said about the revival of the customer relationship made possible by social media and that's a good thing, a more human way of doing things, less mechanized,...

What social Media Lack ? Intelligence

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Summary : the increasing quantity of information generated by social media and the need for dealing with all this information regardless to its source is a barrier to an effective use that relies on...

The death of oral exchanges in the workplace ?

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Résumé :some people are more comfortable with oral exchanges, some others with written ones. Similarly, some companies have a culture that's more "latin" than others. Before even thinking of changing the way people work...

Empowered : the service marketing (and even economy) manifesto

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I just finished the reading of Empowered, by Josh Bernoff and Ted Schadler, that is in some ways the sequel of Groundswell which was a must read when it was published. To be honest,...

Does your enterprise social network really make you more productive ?

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Summary : one of the most frequent arguments used in favor of the implementation of an internal social network is productivity improvement through the ability to access and mobilize resources more easily. While that's...

Engage with customers. And then ?

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Summary : It's obvious that the use of social media within companies and between companies and customers are not compartmentalized but complementary disciplines. If the "internal" company is more and more trying to get...

A world in 140 characters ? Really ?

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Summary : Are we linving in a 140 characters world ? Not at all. 140 characters is only the signal that points at something bigger and without which no signal would exist. Sometimes we need...

Fun at work or fun in work ?

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Résumé : albeit the funny side of social media is often used as an argument for adoption, we have to admit that even if organization prefer to have happy employees they ae not ready...

The end of Google Wave : both something logical and a half-truth

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Summary : Google announced the end of Wave last week. Beyond the logical deception of those who adopted it and believed in it, many lessons can be learned from this project, most of all...

Software is business by nature, information social by purpose

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At the first times of the coming of 2.0 tools in the workplace, they used to be conscientiously locked into secured experimental bubbles in order to tame them in a safe context. This kind...

Is information sharing a visceral need or a lucky good practice ?

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This is the rest of my Milanese conversation with Mark Masterson. By dint of digressing on Yers we came to tacke the so-called sociability of employees. The idea was to go beyond the idealistic...

Enterprise 2.0 and processes : what are we talking about ? (and why…)

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Summary : the business process issue recently burst into the enterprise 2.0 world. Sacrilege for some, pragmatic approach without which no value will be created for others, it seems we've reach a tipping point....

Putting conversation into processes

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Summary : nowadays, people need to continuously solve problems to execute business processes. To do so they need a quick and easy assess to knowledge. But knowledge needs stimulis to be expressed, what seldom...

Need to take users by the hand ? Remember they only have two !

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It does not matter things are seen from the people or technology point of view, since we all know that people seldom embrace new things keeping their eyes shut and without questionning (even more...

Community management and processes by the example

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Some weeks ago I promised to illustrate my "community management and processus" post with a fictitious but credible example. So, here it comes... Jack and John are community managers (or, at least, in charge on...

Enterprise 2.0 trainings are not useless

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Like any new topic, enterprise 2.0 comes with lots of myths. One of them dies hard : no training should be needed, if things are not simple enough to avoid training, rather give up....

Are employees content producers ? No !

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How many times did we hear the famous "content is king", pushed as the pillar of a new world where social media is predominant. Consequence : the future belongs to those (people and businesses)...
Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler

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