Tags Adaptive case management
Tag: adaptive case management
Social BPM
Summary : the time has come for businesses to stop confining social to what's out the flow of work and not related to structuring...
Social Technologies may increase productivity by 25%
Summary : according to a recent McKinsey study, organization may expect a 25% increase in productivity from social technologies. But, behind this appealing headline,...
Intangible objects and abstraction at work : the need for a case centric environment
Summary : If we try to understand what work is actually in the knowledge economy, it appears that it's mainly about handling, gathering and...
Salesforce ignores communities…and that’s ok !
Summary : when talking about customers, collaboration, web and anything social or 2.0, it's impossible to avoid communities. Whether made of clients or employees,...
Enterprise 2.0 in 2011 : value or denial of reality ?
Summary : what will happen in the Enterprise 2.0 world in 2011. Making predictions is very difficult because many things will depend on what...