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Just because work is invisible, it doesn’t mean that it can’t be improved

The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually and collectively and we push the mental limits of employees to their limits by imagining that they are infinite. The invisible nature of work is a good excuse for managers who can thus say “If it's immaterial, it's not visible, so there's no problem” and thus pass the problem on to each employee, individually, who becomes responsible for his or her own efficiency and for the optimal management...

Change and transformation need a new approach

Whether we call them change programs or transformation programs (it's just a question of scale), programs aimed at adapting the business to its environment...