Tag: air-france

While Businesses try to improve resilience, what about customers ?

Summary : with constantly moving markets and fickle demanding customers, organizations should improve their resilience. But customer...

Is Facebook the future of call-centers ? The Air France KLM Switzerland case

Summary : Facebook is usually considered as a communication and marketing tool. But it's becoming more and...

From Social Media to Social CRM : a recent experience with airlines

I already wrote many posts about social CRM on this blog and I recently had the (unfortunate...

BlueNity : a well conceived social network with a value for both clients and company

I was about to write some new posts about anti-crisis logics that could be 2.0 mind and...

Very good (2.0) ideas at Air France Mexico

Air France Mexico has launched an ideas management system monthes ago and we have now the first...