Tag: attention
Employee Experience
Are notifications our new plague ?
How many notifications do you receive every day ? 10 ? 50 ? 100 ? Our days...
Customer relationship
Stop advertsing. Nobody pays attention to it anymore
Data are the new oil and businesses really get it. On the other hand I'm surprised to...
Interviews
Intranet : too many messages, not on right screen says Jean-Paul Chapon (Société Générale)
The web and its social conventions are game changers for communication managers. New tools, postures, an intranet...
Customer relationship
Customer experience is at the heart of digital models (Manuel Diaz)
I've written a lot on experience and its importance in new business models, digital or not. I...
Management
Always connected employees means a dysfuntioning organization
It's was the happy times of omniscient connectedness. "Always on" was fashionable. Mobiles, 3G, and wifi allowed...
Web & Usages
Social media dependence is a wrong concern
In short : there are more people wondering if there's a real dependence on social media. In...
Collaboration
When gamification creates addiction and not engagement
Summary : gamification is often shown as the best way to engage employees and customers in a...
Collaboration
Enterprise 2.0 : individuals first, communities second
Summary : it's more than difficult to make people participate into social or participative activities that are...