Tag: automation
Operational Excellence
Is automation the only way to people-centric operations?
Some time ago I talked to you about People Centric Operations. The idea that operations and processes...
Human resources
The future of work will be relevantly automated
When we think about the future of work, we can't help but think about the role that...
Operational Excellence
Operations in the post COVID business: formalized, simplified, automated and People Centric
The COVID crisis has shown the limits of certain business models and forced businesses to operate in...
Employee Experience
The Employee Experience Initiatives Matrix
Not all employee experience initiatives are created equal. Not because their intrinsic value is different, but because...
Employee Experience
Employee self-service: how far to go before you go too far
There has been a strong trend in employee tools for a long time now: self-service, which allows...
Digital Transformation
Digital, talent and automation: what matters for executives in 2021 ?
The PWC's 24th CEO Survey gives us a snapshot of the concerns of executives in 2021. Some...
Employee Experience
The governing principles of the employee experience
It's good to launch a new concept, but you still need to know why you're doing it...
Customer relationship
Let’s talk about B2B customer experience
automatisation, B2B, caterpillar, connaissance client, data, données, expérience, expérience client, extranet, marketing, optimisation, process, self-service, valeur