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The great illusion of technological productivity gains (including AI)

For more than half a century, each technological wave has been accompanied by the same promise: to produce more, faster and at lower cost. We heard it when microcomputers arrived in the 1980s, during the massive rollout of ERP systems in the 1990s, when the internet and then mobile technology burst onto the scene, and again today with artificial intelligence. It's always the same promise, always the same narrative of a historic breakthrough that is supposed to transform productivity. And yet history tells us something else. The gains appear later than hoped...

The great illusion of technological productivity gains (including AI)

For more than half a century, each technological wave has been accompanied by the same promise: to produce more, faster and at lower cost. We...

Local optimum vs. global optimum and the theory of constraints: why your productivity gains sometimes serve no purpose

Eliyahu Goldratt, although trained as a physicist, had a profound impact on industrial management with books such as The Goal (1984) and The Haystack Syndrome (1990). His contribution...

Making yourself indispensable at work is the worst thing you can do

There are many false good ideas in the office and one of them is that it is in our best interest to make ourselves...

Just because work is invisible, it doesn’t mean that it can’t be improved

The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually...

How can you avoid becoming a bottleneck in the workplace?

In the world before bottlenecks were machines that could not keep up with the pace of other machines and completely blocked the production process. The result:...

Eliyahu Goldratt’s fictional interview on infobesity and bottlenecks in knowledge work

Instead of thinking vertically, I always like to see if it's possible to “steal” ideas that work in one sector or discipline and apply...

Knowledge workers, the excluded from operational excellence?

There is one comparison that has always surprised me. The one between the manufacturing industry and the so-called knowledge industry in terms of continuous...

Better collaboration does not mean better results for the organization

Summary : when we try to explain the new way of collaborating that's expected in the workplace, it often looks like a lot of...

Customer service : avoid being the victim of you social media success

Summary : while some businesses are puzzled towards the lack of success of their customer service initiatives on social media, others are trying to...
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