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We need less community managers and more loops closers

When a business starts an internal social business initiative one of the first concerns is to define the roles / profiles they need in priority. In most cases it's community managers because everyone knows that the future of enterprise is to turn everything into communities. In fact it's more complicated than that. We've seen that community-oriented approaches without any link with real work and member's accountability don't work, or not very long, and usually become more a problem than a solution. Community management matters, of course, but if businesses need...

Surviving in the social software jungle

In brief: the advent of social software change shifted the balance of power between IT and business people by reinforcing the autonomy of the...

Social and process integration is key. But for whom ?

In short : being's both a matter of survival and credibility it's more important for enterprise social software process to structure around processes than...

Enterprise 2.0 and social business : what’s next ? (Part #2 : tools)

Summary : the predictable evolution of social and 2.0 strategies will cause a reorganization of a landscape that's essentially crowded by social networks todays....

IT interests : good news but too much compartmentalization

I recently came across this this chart about what IT departments are currently thinking about. What inspires me some thoughts. First point, as mentioned in...