Tag: business process
Customer relationship
Engaging is not delivering
Summary : tomorrow's enterprises will be conversational and will need engagement from employees and customers. But engagement...
Collaboration
Better collaboration does not mean better results for the organization
Summary : when we try to explain the new way of collaborating that's expected in the workplace,...
Collaboration
Enterprise 2.0 in 2011 : value or denial of reality ?
Summary : what will happen in the Enterprise 2.0 world in 2011. Making predictions is very difficult...
Collaboration
Enterprise 2.0 : who spends one’s time reading a dictionnary forgets his bank statement
Summary : the Enterprise 2.0 Conference that took place last week in Santa Clara leaves those who...
Collaboration
My takes on the Enterprise 2.0 Summit
As you may certainly know, I was I Franckfurt last week to attend the Enterprise 2.0 Summit....
Collaboration
Being done with the enterprise 2.0 value discussion
Summary : many still wonder what new tools will bring to their organization and still have trouble...
Collaboration
Enterprise 2.0 and ROI : forget the “whether” and focus on the “how”.
Summary : even if the concep of ROI, in its traditional sense, hardly hardly works for enterprise...
Customer relationship
Engage with customers. And then ?
Summary : It's obvious that the use of social media within companies and between companies and customers...