HomeTagsCase management

Tag: case management

Employees must follow the processes. Are you sure?

Processes are reassuring for the business because they allow it to rely on the system to avoid individual deviations. Indeed, since humans are a priori fallible, locking them into a strict operating mode allows them to be certain that everything will be done mechanically, in the manner planned, and therefore that the expected result will be obtained. In a business, the respect of processes by employees is a guarantee of performance and quality. But are we so sure? In this post:: Replicating perfection ad infinitumWhen the knowledge economy…doesn't learnThe customer comes firstA...

Social BPM

Summary : the time has come for businesses to stop confining social to what's out the flow of work and not related to structuring...

Salesforce ignores communities…and that’s ok !

Summary : when talking about customers, collaboration, web and anything social or 2.0, it's impossible to avoid communities. Whether made of clients or employees,...