Tags Case management
Tag: case management
Social BPM
Summary : the time has come for businesses to stop confining social to what's out the flow of work and not related to structuring...
An internal social network replaces nothing but improves the existing
Summary : A social network ? Yes but to replace what ? How many times did we hear this question at the time this...
Intangible objects and abstraction at work : the need for a case centric environment
Summary : If we try to understand what work is actually in the knowledge economy, it appears that it's mainly about handling, gathering and...
Salesforce ignores communities…and that’s ok !
Summary : when talking about customers, collaboration, web and anything social or 2.0, it's impossible to avoid communities. Whether made of clients or employees,...