The issue of artificial intelligence in the workplace, as has been the case with many technologies in the past, is almost always approached through a lens that seems self-evident. We talk about maturity as stages to be completed, as if organizations were following a relatively orderly trajectory, moving from embryonic uses to a more advanced and controlled state. This way of framing the issue has the advantage of simplicity because it gives the impression that the difficulties observed are temporary, whether in terms of skills, tools, or methods, and that...
Digital transformation doesn't work. This is the lapidary statement that we often hear and which is not lacking in foundation.
It doesn't work because like...
Once you have become aware of what employees really do at work and have identified all the factors that generate frustration, pain and inefficiency,...
Many debates on the opposition between a new and an old world. Whether we are talking about business, companies, society or politics, the opposition...
Which company does not nowadays claim that customer orientation is its main concern? I wonder what they were thinking before.
What we see, in reality,...
