Tag: client
Customer relationship
The biases of the customer oriented organization
Customer-centricity is not option and it's the word leaders and managers are repeating all day long, endlessly....
Management
Redefining success in a fast changing world (PWC Study)
PWC recently issued the 2016 edition of their "Global CEO Survey". With no surprise, we learn that...
Digital Transformation
Digital Transformation : the key success factors
McKinsey recently issued a series of articles on enterprise digitization? As usual many regret that they say...
Customer relationship
Social CRM is not about media but a new approach to customer relationship
Summary : everyone has an idea, even a rough one, of where social CRM is taking us...
Management
Think 2.0 and search for your client
In the "how to build enterprise 2.0" or "how to make management 2.0 happen in the workplace"...