Tag: clients
Customer relationship
Brands, what are your communities ?
Communities, communities. That word is never out off brands lips to refer to the people they try...
Management
From Social Media to Social CRM : a recent experience with airlines
I already wrote many posts about social CRM on this blog and I recently had the (unfortunate...
Web & Usages
From the 5 eras of social web to transforming organizations
I had the chance to meet up with Jeremiah Owyang during his last coming in Paris. He...
Collaboration
What perimeter for and enterprise social network
Maybe you remember of my posts about external networks and the relevance of enterprise 2.0 logics for...
Customer relationship
External social networks are not only for marketing purposes
Generally, when I talk about social networks for other people than employees, I'm answered "ah ? I...
Human resources
Must companies stop trying to organize cross-organization work ? The Nortel Case
Nortel announced they were going to give up their complex matrix organization to focus on their business...