Tag: clients

From Social Media to Social CRM : a recent experience with airlines

I already wrote many posts about social CRM on this blog and I recently had the (unfortunate...

From the 5 eras of social web to transforming organizations

I had the chance to meet up with Jeremiah Owyang during his last coming in Paris. He...

What perimeter for and enterprise social network

Maybe you remember of my posts about external networks and the relevance of enterprise 2.0 logics for...

External social networks are not only for marketing purposes

Generally, when I talk about social networks for other people than employees, I'm answered "ah ? I...

Must companies stop trying to organize cross-organization work ? The Nortel Case

Nortel announced they were going to give up their complex matrix organization to focus on their business...