Tag: collective-intelligence

Collaboration

Putting people at the center: much more than care

Since I have been working there has not been a time when I have not heard that...
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Customer relationship

Customer experience: a mix of design and collective intelligence

Customer experience is not only something qualitative but increases both margin and "repeat business". So, since I...
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AI and robots

IT departments in the digital age : from collaboration to robots, with Frederic Charles

Collaboration, role of the CIO, data, connected objects : what are the big trends of digital transformation...
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Collaboration

Enterprise social networks : what to expect, at which price ?

What's important when a social collaboration project starts is to gauge one's effort and expectations according to...
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Customer relationship

Customer experience is at the heart of digital models (Manuel Diaz)

I've written a lot on experience and its importance in new business models, digital or not. I...
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AI and robots

In the age of context the web is a collective intelligence platform

Connected objects, (big) data, social networks. They are today's hot topic even if the general public and...
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Data

The future of participation : big data and connected objects

The future of web 2.0 and social web has been seen for long under the strengthening of...
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Collaboration

The digital enterprise : customer-focused, dreamy and poorly collaborative

McKinsey recently published a report on the state of the digital enterprise. There are three thing to...
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Human resources

Many challenges and lots of progress to make for HR according to IBM

IBM recently issued a study after having gathered insights from more than 700 Chief Human resources officers,...
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