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Does AI spell the end of collective intelligence?

The massive arrival of AI in businesses, with the underlying promise of replacing individuals, is reviving discussions on collective intelligence. After all, what is the point of mobilizing collective intelligence when a machine can produce a synthesis, an action plan or an idea in a few seconds? With the fantasy of a pure and simple replacement of the human collective by artificial agents, many fears (re)emerge (AI and jobs: why I don’t believe in the “great replacement” of humans by machines and Let's stop being nAIve with AI in the workplace). But the...

Does AI spell the end of collective intelligence?

The massive arrival of AI in businesses, with the underlying promise of replacing individuals, is reviving discussions on collective intelligence. After all, what is the...

Putting people at the center: much more than care

Since I have been working there has not been a time when I have not heard that we should put people at the center....

Customer experience: a mix of design and collective intelligence

Customer experience is not only something qualitative but increases both margin and "repeat business". So, since I already discussed the characteristics of an experience,...

IT departments in the digital age : from collaboration to robots, with Frederic Charles

Collaboration, role of the CIO, data, connected objects : what are the big trends of digital transformation ? Frederic Charles, in charge of IT...

Enterprise social networks : what to expect, at which price ?

What's important when a social collaboration project starts is to gauge one's effort and expectations according to one's potential. It's been nearly ten years that...

Customer experience is at the heart of digital models (Manuel Diaz)

I've written a lot on experience and its importance in new business models, digital or not. I had the chance to go further into...

In the age of context the web is a collective intelligence platform

Connected objects, (big) data, social networks. They are today's hot topic even if the general public and even businesses don't really understand what it's...

The future of participation : big data and connected objects

The future of web 2.0 and social web has been seen for long under the strengthening of user participation. It seems that we've reached...

The digital enterprise : customer-focused, dreamy and poorly collaborative

McKinsey recently published a report on the state of the digital enterprise. There are three thing to learn from it : it's customer driven,...
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