Tag: Communication
Customer relationship
Companies are not omnichannel at all! Irritant #10 of the employee experience
Omnicanality is the enterprise's new Holy Grail. Firstly because it is the logical evolution of e-commerce that...
Customer relationship
Being Digital in 2018 : stop making your clients stupid
For any business, the first digital matter is communication. I would even say that communication is the...
Digital Transformation
Being Digital in 2018 : don’t be frustrated nor destructive
Many people don't understand why others are reluctant to embrace the unavoidable changes caused by digital. I...
Customer relationship
Being digital in 2018 : clients must behave better
When the web started to become a little bit mainstream, brands did nothing but digitizing their paper...
Customer relationship
So you think your brand has a community
communautés, marques, gestion de crise, community management, communication, relation client
Customer relationship
Are Google, Facebook et Al. the new ERPs ?
Until not so far ago, when we talked about structuring technologies for businesses it was clear that...
Collaboration
Slack, Facebook at Work and the future of social collaboration ?
In last may I was a speaker at the Enterprise Digital Summit and if many of the...
Digital Transformation
Digital and the consumerization of the workplace
changement, collaboration, Communication, conduite-du-changement, consumérisation, data, données, expérience employé, formation, Management, marketing, marque-employeur, Ressources Humaines, soo, transformation digitale