Tag: Communication

Management

CRM can save your business, but not the CRM you think!

When a business or a team fails, particularly in an emergency situation, the same root causes are always...
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Collaboration

Are collaboration tools really about collaboration?

Collaboration tools have invaded our computers and our daily lives with the promise of transforming the way we...
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Management

No one should be promoted to manager if they don’t know how to use ChatGPT

A manager gives an instruction, entrusts an assignment, and at the moment of presenting his work or...
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Collaboration

Putting an end to distant illiteracy in the workplace

There is a lot of talk about digital illiteracy when talking about people who, because they do...
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Management

Management in the future of work: digital leadership and systemic approach to management

We cannot talk about the future of work without talking about management. If an employee doesn't leave...
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Collaboration

Is good collaboration technical or emotional?

Do we work better together when there is something between the members of a team or is...
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Customer relationship

Companies are not omnichannel at all! Irritant #10 of the employee experience

Omnicanality is the enterprise's new Holy Grail. Firstly because it is the logical evolution of e-commerce that...
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Customer relationship

Being Digital in 2018 : stop making your clients stupid

For any business, the first digital matter is communication. I would even say that communication is the...
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Digital Transformation

Being Digital in 2018 : don’t be frustrated nor destructive

Many people don't understand why others are reluctant to embrace the unavoidable changes caused by digital. I...
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© Bertrand Duperrin 2021