For years, email
was considered the scourge of business collaboration. Too many messages, endless discussion threads, a disastrous signal-to-noise ratio. And I was certainly not the last to point out the risks of information overload or its unsuitability for modern collaboration.
But what's almost magical about the world of technology is that every time a technology shows its limitations, another one comes along to complement or even replace it, even if the problem is more about how it's used than the tool itself.
We have therefore seen a flood of instant messaging tools such as...
Businesses lost control over their image and reputation the very first day they lost the exclusivity of speach about themselves. Today, no business can...
Customer experience is not only something qualitative but increases both margin and "repeat business". So, since I already discussed the characteristics of an experience,...
Social media and networks are game changers in the workplace. As they allow a less hierarchical, less formal and more desintermediated form of communication,...
The web and its social conventions are game changers for communication managers. New tools, postures, an intranet mutating into digital workplaces. That raises many...
