When a business or a team fails, particularly in an emergency situation, the same root causes are always present : rigid leadership, internal conflicts, ineffective communication, lack of information sharing, to name but the most common.
And even in non-crisis or emergency situations, the same causes end up causing the same effects. It's just a little gentler and takes longer.
Of course, businesses are looking for a solution, sometimes and often through technology, but you can't use technology to solve problems that are first and foremost human (We should not expect an application to work...
Businesses lost control over their image and reputation the very first day they lost the exclusivity of speach about themselves. Today, no business can...
Customer experience is not only something qualitative but increases both margin and "repeat business". So, since I already discussed the characteristics of an experience,...
Social media and networks are game changers in the workplace. As they allow a less hierarchical, less formal and more desintermediated form of communication,...
The web and its social conventions are game changers for communication managers. New tools, postures, an intranet mutating into digital workplaces. That raises many...