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communities

Brands, what are your communities ?

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So you think your brand has a community

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From passivity to experience : an history of digital interactions

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The second wave of collaborative and social enterprises ?

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We need less community managers and more loops closers

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Internal and external community managers are not the same

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Customer relationship and the end of online communities

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Beyond social (part 2) : new ways of learning

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Gamification should be used cautiously

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Do we still have many things to learn on community management...

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Enterprise 2.0 : individuals first, communities second

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The state of community Management 2012 is out

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When customer service goes beyond the conversational catch-all : the Société...

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The system matters more than people

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A funny way to assess a social business project

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Don’t tell my mum I’m a community manager, she believes I...

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Enterprise 2.0 and social business : what to expect in 2012...

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Tools connect people. But with what ?

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Is reputation a new currency ?

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Engaging is not delivering

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Bertrand DUPERRIN
Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler

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