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Social Business trends from the Social Business Forum 2014 in Milan

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We need less community managers and more loops closers

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Internal and external community managers are not the same

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What impacts the success of a social business project (and who’s...

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Social Media is a Secondary Competence

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Do we still have many things to learn on community management...

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The state of community Management 2012 is out

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Don’t tell my mum I’m a community manager, she believes I...

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Signals instead of conversations ?

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Your community manager should be a professional. But in which field...

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Community management is like cholesterol

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Communities and selfishnesses gatherings

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Organizations don’t (only) need builders

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The state of community management : the 2011 edition is...

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Are curators the missing thing in enterprise 2.0 approaches ?

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Customer service : avoid being the victim of you social media...

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Enterprise 2.0 in 2011 : value or denial of reality ?

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Did web 2.0 kill communities ?

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Is Facebook the future of call-centers ? The Air France KLM...

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My takes on the Enterprise 2.0 Summit

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Bertrand DUPERRIN
Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler

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