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How the essence of enterprise social networks has been distorted

They were presented as the next big revolution in collaborative work. Enterprise social networks were supposed to connect knowledge, bring teams closer together, and free the flow of ideas. They promised to break down silos, flatten hierarchies, and give everyone a voice in the collective conversation. However, just a few years after their arrival, the mountain gave birth to a mouse. These platforms, supposed to be at the heart of a new way of working, have become just another internal communication channel, and the tool that was supposed to change the way we...

Signals instead of conversations ?

Summary :  enterprises will have to enter the world of conversations. Everything will become conversations between enterprises, employees and customers. Such a concept, when...

Your community manager should be a professional. But in which field ?

Summary :with a profile that's still hard to define, community managers look like rare birds. The only certainty is that they should be true...

Community management is like cholesterol

Summary :we're still fare from being done with discussions on enterprise community management. More complex to implement that it seemed, this kind of system...

Communities and selfishnesses gatherings

Summary : while it's quite hard for enterprises to enter the good olds forums where fans have passionate conversations, they're still very uncomfortable with...

Organizations don’t (only) need builders

Summary : it's a shared assumption that enterprises need doers. But, pushed to its limit, these logics do not always mean improvement but, paradoxically,...

The state of community management : the 2011 edition is available !

Summary: The Community Roundtable has just issued the second edition of their report on the State of Community Management. It's the result of thoughts,...

Are curators the missing thing in enterprise 2.0 approaches ?

Summary :in a few weeks, a new concept burst into the web : the curator. It can be defined as filter and broadcaster for...

Customer service : avoid being the victim of you social media success

Summary : while some businesses are puzzled towards the lack of success of their customer service initiatives on social media, others are trying to...

Enterprise 2.0 in 2011 : value or denial of reality ?

Summary : what will happen in the Enterprise 2.0 world in 2011. Making predictions is very difficult because many things will depend on what...
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