Tag: community manager

Don’t tell my mum I’m a community manager, she believes I play piano in a brothel

Summary : There's a tendency to call "community manager" any person that communicates online for an enterprise...even...

The state of community management : the 2011 edition is available !

Summary: The Community Roundtable has just issued the second edition of their report on the State of...

Are curators the missing thing in enterprise 2.0 approaches ?

Summary :in a few weeks, a new concept burst into the web : the curator. It can...

Customer service : avoid being the victim of you social media success

Summary : while some businesses are puzzled towards the lack of success of their customer service initiatives...

Is Facebook the future of call-centers ? The Air France KLM Switzerland case

Summary : Facebook is usually considered as a communication and marketing tool. But it's becoming more and...

Community Management is a “processus in processum”

Even if community management is still an unclear concept with changing boundaries, many senseful and insightful things...