Tags Community manager
Tag: community manager
Arnaud Rayrole : Chief Digital Officers are the future CEOs
Lecko recently published the 7th edition of their study on the state of the art of enterprise social networks. Besides the benchmark it includes...
Internal and external community managers are not the same
As time goes, businesses are getting better at understanding what a community manager is. That's a topic I've not written on for a long...
Don’t tell my mum I’m a community manager, she believes I play piano in a brothel
Summary : There's a tendency to call "community manager" any person that communicates online for an enterprise...even it the activity has nothing to do...
The state of community management : the 2011 edition is available !
Summary: The Community Roundtable has just issued the second edition of their report on the State of Community Management. It's the result of thoughts,...
Are curators the missing thing in enterprise 2.0 approaches ?
Summary :in a few weeks, a new concept burst into the web : the curator. It can be defined as filter and broadcaster for...
Customer service : avoid being the victim of you social media success
Summary : while some businesses are puzzled towards the lack of success of their customer service initiatives on social media, others are trying to...
Is Facebook the future of call-centers ? The Air France KLM Switzerland case
Summary : Facebook is usually considered as a communication and marketing tool. But it's becoming more and more obvious that it's becoming a customer...
Community Management is a “processus in processum”
Even if community management is still an unclear concept with changing boundaries, many senseful and insightful things are slowly emerging about it. A few...
So you love your customers…and you let others take care of them
Saying that customers are businesses' most important assets is now a common view. First because their money make the business live, second because they...