Tag: community manager

Collaboration

Arnaud Rayrole : Chief Digital Officers are the future CEOs

Lecko recently published the 7th edition of their study on the state of the art of enterprise...
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Collaboration

Internal and external community managers are not the same

As time goes, businesses are getting better at understanding what a community manager is. That's a topic...
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Collaboration

Don’t tell my mum I’m a community manager, she believes I play piano in a brothel

Summary : There's a tendency to call "community manager" any person that communicates online for an enterprise...even...
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Collaboration

The state of community management : the 2011 edition is available !

Summary: The Community Roundtable has just issued the second edition of their report on the State of...
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Knowledge & Information management

Are curators the missing thing in enterprise 2.0 approaches ?

Summary :in a few weeks, a new concept burst into the web : the curator. It can...
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Customer relationship

Customer service : avoid being the victim of you social media success

Summary : while some businesses are puzzled towards the lack of success of their customer service initiatives...
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Customer relationship

Is Facebook the future of call-centers ? The Air France KLM Switzerland case

Summary : Facebook is usually considered as a communication and marketing tool. But it's becoming more and...
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Web & Usages

Community Management is a “processus in processum”

Even if community management is still an unclear concept with changing boundaries, many senseful and insightful things...
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Customer relationship

So you love your customers…and you let others take care of them

Saying that customers are businesses' most important assets is now a common view. First because their money...
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© Bertrand Duperrin 2021