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LinkedIn is broken, but fixing it wouldn’t be that complicated

LinkedIn and its users is a bit like Stockholm syndrome: we are held hostage by a platform whose limitations we can see, but for lack of a credible alternative, we force ourselves to convince ourselves that we are happy with it, even to appreciate it. And what would be the point of wasting time complaining when we are condemned to put up with it? But there would be another possibility: improving LinkedIn to erase its defects. Given that Microsoft has decided to let the tool languish for ages, you will tell me that...

Free or paid content: what is the real issue?

The Internet has accustomed us to (almost) everything being free, and a massive movement to make more content available for a fee is worrying...

No ! Experience is not a matter of content only.

Even if everybody's talking about customer experience there's no precise and shared definition of it and that allows service/tech providers to stay vague and...

Businesses need a chief experience officer

Adobe, adobe summit, chief experience officer, collaboration, connaissance client, contenu, data, données, expérience client, journey designer, journey manager, marketing, marketing digital