Tag: continuous improvement
Collaboration
What data do we need to understand how people work?
In a previous post I discussed the need to give a quantified, tangible form to the flows...
Operational Excellence
The open space is not a factory but sometimes you should look at it that way
There is nothing more different than industry and the service industry, especially office work. Different activities, different...
Employee Experience
Feedback and secondary data: how to put data at the service of employee experience?
I recently talked about making what we now call the employee experience part of an operational excellence...
Employee Experience
Improving a team’ s work: a story of continuous improvement
No matter what your goal is, you've realized that you need your team to work differently. Now...
Management
From “People As a Process” to “Process as People”
In short : the role of people in businesses and how to develop them and get the...