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“Every system is perfectly designed to achieve the results it achieves” – W. Edwards Deming

In many organizations, we see the same problems recurring over and over again, tirelessly: information overload, poorly used tools, time-consuming meetings, demotivated employees. And then there are always the same mistakes and poor results, in the same places, in the same situations. People are replaced, managers are changed, but nothing changes. And so it goes on, over and over again. In fact, these problems are often treated as isolated anomalies, hiccups, minor glitches to be corrected. But in reality, these problems are entirely logical, and what would be surprising, when viewed with...

“Every system is perfectly designed to achieve the results it achieves” – W. Edwards Deming

In many organizations, we see the same problems recurring over and over again, tirelessly: information overload, poorly used tools, time-consuming meetings, demotivated employees. And then...

Is AI the new Lean?

We often need to believe that a new idea will fix what previous ones failed to correct. This is a constant in the life...

Do you really need a transformation director?

There is something amusing about the way businesses try to resolve their own contradictions. They want to change, but without causing disruption; they want...

Why failure is an integral part of digital operations and how to turn it into a driver for improvement

In digital environments, we talk about agility, iteration, and continuous learning, but failure remains a word we avoid. It is perceived as a deviation, a...

OPEX, AI, automation: what will happen to knowledge workers?

A few months ago, I came across the latest report from PEX Network on operational excellence and business transformation. While it comes as no surprise...

Managers are responsible for everything that goes wrong

In the eternal debate on the role of the manager, I would like to shed some light based on my experience, give everyone the...

Just because work is invisible, it doesn’t mean that it can’t be improved

The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually...

Manage change or change management?

It's commonplace to say that change is now the norm, to such an extent that the usual approaches to change and transformation with, supposedly,...

Show me a completely smooth process and I’ll show you someone who’s covering mistakes, real boats rock. (Frank Herbert)

1°) Who is the author? Frank Herbert is an American science fiction writer, mainly known for Dune, a saga that combines politics, ecology, philosophy and power struggles. 2°)...
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