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OPEX, AI, automation: what will happen to knowledge workers?

A few months ago, I came across the latest report from PEX Network on operational excellence and business transformation. While it comes as no surprise that, in a context of increased constraints and a constant search for agility, operational excellence initiatives have become more strategic than ever, they are no longer confined to industrial operations. They now affect the entire organization, and all business lines are involved, whether customer service, finance, HR, or marketing. Nor will it come as a surprise to learn that, in this context, artificial intelligence is emerging...

OPEX, AI, automation: what will happen to knowledge workers?

A few months ago, I came across the latest report from PEX Network on operational excellence and business transformation. While it comes as no surprise...

Managers are responsible for everything that goes wrong

In the eternal debate on the role of the manager, I would like to shed some light based on my experience, give everyone the...

Just because work is invisible, it doesn’t mean that it can’t be improved

The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually...

Manage change or change management?

It's commonplace to say that change is now the norm, to such an extent that the usual approaches to change and transformation with, supposedly,...

Show me a completely smooth process and I’ll show you someone who’s covering mistakes, real boats rock. (Frank Herbert)

1°) Who is the author? Frank Herbert is an American science fiction writer, mainly known for Dune, a saga that combines politics, ecology, philosophy and power struggles. 2°)...

The importance of soft skills in operational excellence

In a working world increasingly focused on cognitive skills and collaboration, soft skills are proving to be essential pillars for achieving operational excellence. The problem...

People Centric Operations: adapting work and operations to knowledge workers 

It's hard to believe that in 2024, in most businesses, work and operations will still be organized as they were in the heyday of Taylorism,...

The employee experience: a transformation lever at the service of performance

At least, that's the conclusion of Parlons RH's 2024 employee experience barometer, which you can download here: the employee experience is a transformation that helps...

Transformation is not a temporary state of the business, and your employees know it, so don’t lie

Organizational transformation is a central issue for businesses today, and there is an abundance of literature on the subject in management books and magazines....
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