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Just because work is invisible, it doesn’t mean that it can’t be improved

The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually and collectively and we push the mental limits of employees to their limits by imagining that they are infinite. The invisible nature of work is a good excuse for managers who can thus say “If it's immaterial, it's not visible, so there's no problem” and thus pass the problem on to each employee, individually, who becomes responsible for his or her own efficiency and for the optimal management...

Just because work is invisible, it doesn’t mean that it can’t be improved

The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually...

Manage change or change management?

It's commonplace to say that change is now the norm, to such an extent that the usual approaches to change and transformation with, supposedly,...

Show me a completely smooth process and I’ll show you someone who’s covering mistakes, real boats rock. (Frank Herbert)

1°) Who is the author? Frank Herbert is an American science fiction writer, mainly known for Dune, a saga that combines politics, ecology, philosophy and power struggles. 2°)...

The importance of soft skills in operational excellence

In a working world increasingly focused on cognitive skills and collaboration, soft skills are proving to be essential pillars for achieving operational excellence. The problem...

People Centric Operations: adapting work and operations to knowledge workers 

It's hard to believe that in 2024, in most businesses, work and operations will still be organized as they were in the heyday of Taylorism,...

The employee experience: a transformation lever at the service of performance

At least, that's the conclusion of Parlons RH's 2024 employee experience barometer, which you can download here: the employee experience is a transformation that helps...

Transformation is not a temporary state of the business, and your employees know it, so don’t lie

Organizational transformation is a central issue for businesses today, and there is an abundance of literature on the subject in management books and magazines....

Change and transformation need a new approach

Whether we call them change programs or transformation programs (it's just a question of scale), programs aimed at adapting the business to its environment...

What data do we need to understand how people work?

In a previous post I discussed the need to give a quantified, tangible form to the flows of work in order to understand what...
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