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Do you really need a transformation director?

There is something amusing about the way businesses try to resolve their own contradictions. They want to change, but without causing disruption; they want to accelerate, but while maintaining control. So one day, someone had a brilliant idea: appoint a chief transformation officer. A role designed to embody the future, reconcile opposites, and do what others never had time to do. And since then, entire generations of executive committees have lived with the comfortable illusion that change can be delegated. Except that it can't. Change cannot be delegated. And, above all, there...

Do you really need a transformation director?

There is something amusing about the way businesses try to resolve their own contradictions. They want to change, but without causing disruption; they want...

Why failure is an integral part of digital operations and how to turn it into a driver for improvement

In digital environments, we talk about agility, iteration, and continuous learning, but failure remains a word we avoid. It is perceived as a deviation, a...

OPEX, AI, automation: what will happen to knowledge workers?

A few months ago, I came across the latest report from PEX Network on operational excellence and business transformation. While it comes as no surprise...

Managers are responsible for everything that goes wrong

In the eternal debate on the role of the manager, I would like to shed some light based on my experience, give everyone the...

Just because work is invisible, it doesn’t mean that it can’t be improved

The nature of knowledge work is by definition to be intangible. Beyond this truism, it covers a less joyful reality: we work poorly both individually...

Manage change or change management?

It's commonplace to say that change is now the norm, to such an extent that the usual approaches to change and transformation with, supposedly,...

Show me a completely smooth process and I’ll show you someone who’s covering mistakes, real boats rock. (Frank Herbert)

1°) Who is the author? Frank Herbert is an American science fiction writer, mainly known for Dune, a saga that combines politics, ecology, philosophy and power struggles. 2°)...

The importance of soft skills in operational excellence

In a working world increasingly focused on cognitive skills and collaboration, soft skills are proving to be essential pillars for achieving operational excellence. The problem...

People Centric Operations: adapting work and operations to knowledge workers 

It's hard to believe that in 2024, in most businesses, work and operations will still be organized as they were in the heyday of Taylorism,...
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