Summary : Any project must have KPIs. At first sight, defining indicators is an easy things but observation shows that it's the contrary, most of all when it's about a new field that is still being explored. But the problem with wrong KPIs is that, in addition to measuring the wrong things, may bring the project off the road, make success look like failure and failure like success. If anyone can find lots of indicator, the common misunderstanding is about their "Key" nature. An indicator is not key because...
Summary : Enterprise 2.0 and social business when they become, as it often happens, their own goal, struggle to convince businesses of their significance....