Tag: crisis communication

Is Facebook the future of call-centers ? The Air France KLM Switzerland case

Summary : Facebook is usually considered as a communication and marketing tool. But it's becoming more and...

Community management and processes by the example

Some weeks ago I promised to illustrate my "community management and processus" post with a fictitious but...

Community Management is a “processus in processum”

Even if community management is still an unclear concept with changing boundaries, many senseful and insightful things...

The power of decentralized crisis management : the Gustav case

Crisis is charaterized by its suddenty, its unpredictability and the gravity of its possible consequences. It forces...