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Bertrand Duperrin's Notepad
Home
About Bertrand Duperrin
Management
Human resources
Recommended Bookmarks
Digital Transformation
Others
Collaboration
Customer relationship
Intranets and digital workplace
Web & Usages
Contact
Quotes
Tag:
crisis communication
Customer relationship
So you think your brand has a community
communautés, marques, gestion de crise, community management, communication, relation client
Oct 23, 2017
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Customer relationship
Is Facebook the future of call-centers ? The Air France KLM Switzerland case
Summary : Facebook is usually considered as a communication and marketing tool. But it's becoming more and...
Nov 8, 2010
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Customer relationship
Community management and processes by the example
Some weeks ago I promised to illustrate my "community management and processus" post with a fictitious but...
Jul 12, 2010
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Web & Usages
Community Management is a “processus in processum”
Even if community management is still an unclear concept with changing boundaries, many senseful and insightful things...
May 17, 2010
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Intranets and digital workplace
The power of decentralized crisis management : the Gustav case
Crisis is charaterized by its suddenty, its unpredictability and the gravity of its possible consequences. It forces...
Sep 1, 2008
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