Tags Crisis
Tag: crisis
What matters now ?
Summary : with his new books, Gary Hamel sets down the cornerstones of the enterprise of tomorrow. Social, connected ? Hamel avoids the usual...
While Businesses try to improve resilience, what about customers ?
Summary : with constantly moving markets and fickle demanding customers, organizations should improve their resilience. But customer relationship is a dance that needs two...
What challenges for HR in 2012 ?
Summary : At the dawn of a year that's expected to be rather difficult, businesses face conflictual choices. On the one hand there are...
Your community manager should be a professional. But in which field ?
Summary :with a profile that's still hard to define, community managers look like rare birds. The only certainty is that they should be true...
Is Facebook the future of call-centers ? The Air France KLM Switzerland case
Summary : Facebook is usually considered as a communication and marketing tool. But it's becoming more and more obvious that it's becoming a customer...
Community management and processes by the example
Some weeks ago I promised to illustrate my "community management and processus" post with a fictitious but credible example. So, here it comes... Jack and...
Moving toward business models of a new kind : the example of “Danone Supporting Life”
One thing is sure : the "after the crisis world" will be very different from what it was before. It may seem obvious, but...
Even in downturns, human capital has to be protected
Because they didn't have the time (or the will) to make the structural decisions that would help to face a downturn, companies often react...
Investment or consumption : sounds like “déjà vu”
In many countries there is an intense debate to know if governments should stimulate economy by boosting investment or consumption. It's about two clearly different...