Tag: crisis
Books I read
What matters now ?
Summary : with his new books, Gary Hamel sets down the cornerstones of the enterprise of tomorrow....
Customer relationship
While Businesses try to improve resilience, what about customers ?
Summary : with constantly moving markets and fickle demanding customers, organizations should improve their resilience. But customer...
Human resources
What challenges for HR in 2012 ?
Summary : At the dawn of a year that's expected to be rather difficult, businesses face conflictual...
Customer relationship
Your community manager should be a professional. But in which field ?
Summary :with a profile that's still hard to define, community managers look like rare birds. The only...
Customer relationship
Is Facebook the future of call-centers ? The Air France KLM Switzerland case
Summary : Facebook is usually considered as a communication and marketing tool. But it's becoming more and...
Customer relationship
Community management and processes by the example
Some weeks ago I promised to illustrate my "community management and processus" post with a fictitious but...
Management
Moving toward business models of a new kind : the example of “Danone Supporting Life”
One thing is sure : the "after the crisis world" will be very different from what it...
strategy
Even in downturns, human capital has to be protected
Because they didn't have the time (or the will) to make the structural decisions that would help...