Tag: crisis

What matters now ?

Summary : with his new books, Gary Hamel sets down the cornerstones of the enterprise of tomorrow....

While Businesses try to improve resilience, what about customers ?

Summary : with constantly moving markets and fickle demanding customers, organizations should improve their resilience. But customer...

What challenges for HR in 2012 ?

Summary : At the dawn of a year that's expected to be rather difficult, businesses face conflictual...

Your community manager should be a professional. But in which field ?

Summary :with a profile that's still hard to define, community managers look like rare birds. The only...

Is Facebook the future of call-centers ? The Air France KLM Switzerland case

Summary : Facebook is usually considered as a communication and marketing tool. But it's becoming more and...

Community management and processes by the example

Some weeks ago I promised to illustrate my "community management and processus" post with a fictitious but...

Moving toward business models of a new kind : the example of “Danone Supporting Life”

One thing is sure : the "after the crisis world" will be very different from what it...

Even in downturns, human capital has to be protected

Because they didn't have the time (or the will) to make the structural decisions that would help...