Tag: crm

HRIS upside down

bots, CRM, employee relationship management, expérience employé, hr bots, plateforme, Ressources Humaines, robots, service employé, sirh

Surviving in the social software jungle

In brief: the advent of social software change shifted the balance of power between IT and business...

Creating value based on customer experience

In short : better customer relationship is only window-dressing until businesses move from a strict CRM approach...