Tag: crm

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Human resources

Candidate.ID: how to nurture your candidate base

Another startup that caught my attention in Unleash Amsterdam: Candidate.ID. I had already spotted them and talked...
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Employee Experience

Employees and customers : one single app to manage them all ?

consumérisation, CRM, expérience employé, logiciel, relation client, Ressources Humaines, rh, sirh
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Employee Experience

HRIS upside down

bots, CRM, employee relationship management, expérience employé, hr bots, plateforme, Ressources Humaines, robots, service employé, sirh
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AI and robots

IT departments in the digital age : from collaboration to robots, with Frederic Charles

Collaboration, role of the CIO, data, connected objects : what are the big trends of digital transformation...
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Customer relationship

No good customer experience without empowered employees

More and more companies are understanding the power of customer experience to create more value. And customer...
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Customer relationship

The individalization of custmer relationship : why and how ?

The individualization of customer relation is the new concern of marketing departments. After mass marketing, after segments,...
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Intranets and digital workplace

Surviving in the social software jungle

In brief: the advent of social software change shifted the balance of power between IT and business...
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Books I read

Creating value based on customer experience

In short : better customer relationship is only window-dressing until businesses move from a strict CRM approach...
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Customer relationship

Is the social customer a social monster ?

Summary : the social web and the emergence of the social customer raised the promise of a...
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