Candidate.ID: how to nurture your candidate base
Another startup that caught my attention in Unleash Amsterdam: Candidate.ID. I had already spotted them and talked...
Employees and customers : one single app to manage them all ?
consumÃ©risation, CRM, expÃ©rience employÃ©, logiciel, relation client, Ressources Humaines, rh, sirh
HRIS upside down
bots, CRM, employee relationship management, expÃ©rience employÃ©, hr bots, plateforme, Ressources Humaines, robots, service employÃ©, sirh
IT departments in the digital age : from collaboration to robots, with Frederic Charles
Collaboration, role of the CIO, data, connected objects : what are the big trends of digital transformation...
No good customer experience without empowered employees
More and more companies are understanding the power of customer experience to create more value. And customer...
The individalization of custmer relationship : why and how ?
The individualization of customer relation is the new concern of marketing departments. After mass marketing, after segments,...
Intranets and digital workplace
Surviving in the social software jungle
In brief: the advent of social software change shifted the balance of power between IT and business...
Books I read
Creating value based on customer experience
In short : better customer relationship is only window-dressing until businesses move from a strict CRM approach...