Tag: crowdsourcing

Digital Transformation

Société Générale boosts its digital transition with employees

After the French Postal Service which I wrote about in a previous post, here's another case of...
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Digital Transformation

The French Postal Service crafts its strategy in a participative way

The French Postal Service (Groupe La Poste) recently mobilized their employees to build their strategic roadmap for...
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Collaboration

Beyond social (part 1) : decision making

Summary : adding a social layer brings few substantial gains while organizations don't change their models. No...
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Customer relationship

Social CRM is not about media but a new approach to customer relationship

Summary : everyone has an idea, even a rough one, of where social CRM is taking us...
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Knowledge & Information management

Grasp all, lose all : when “liking” is too easy to be true

Either internal or external, social media approaches rely on some well-known principles. Among them are serendipity and...
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Innovation

Are customers more reliable than employees ?

Some call it crowdsourcing, open innovation, participative innovation, distributed innovation, sometimes (and that how things should end)...
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Collaboration

How to understand and position enterprise 2.0 in the real enterprise

It's time to sum up all the thoughts I had these last months. I tried to start...
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Collaboration

Lessons from a crisis and the behavioral economics

A year ago, the world entered a crisis that didn't let it unhurt. A crisis I won't...
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Customer relationship

Social CRM needs more than a CRM approach

Ross Mayfield recently published a fundamental post about "social CRM". The statement of fact is simple :...
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