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A poorly designed enterprise is illegible and incomprehensible to employees and customers

I have seen many businesses where competent people work with dedication and conviction, but where no one seems to have any idea what they are doing. They have lost sight of both the reason why they are doing things and how they contribute to a larger collective ambition. As transformation programs follow one after another, systems pile up, and initiatives multiply in all directions, organizations end up becoming illegible and incomprehensible. Unable to find a shared collective meaning, each person translates what they understand at their own level, in their...

Boeing: a culture and a slogan can kill a business

In companies, internal slogans are rarely meaningless and often mean much more than words. They are displayed on walls, repeated in seminars, and included...

Social collaboration isn’t lacking tools, it’s lacking permission

Last week, I wrote a long post on corporate social networks, discussing nostalgia for a promising technology that unfortunately preceded the culture necessary for...

What leadership style and culture in the age of AI?

AI is like many technologies that once had the potential to radically transform the way businesses operate: too much emphasis on technology can lead to...

Socialization at Work: Towards a New Model?

Today I've decided to tackle a subject that's obviously proving divisive, given the discussions I've had recently on the subject: that of socialization at work. Sociability:...