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Bertrand Duperrin's Notepad
Home
Enterprise 2.0 & Social Business
Digital Transformation
Management & HR
Intranets and digital workplace
Social Software & Tools
Customer Relationship & Marketing
Cognitive computing – BI – Big Data
About the author
Recommended Bookmarks
My trending tweets
Contact
Home
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Customer care
Tag: customer care
How to keep the humane side of moments of truth in...
Bertrand DUPERRIN
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Oct 3, 2011
1
Your community manager should be a professional. But in which field...
Bertrand DUPERRIN
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Sep 12, 2011
1
Customer service : avoid being the victim of you social media...
Bertrand DUPERRIN
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Dec 27, 2010
2
Sorry but I’m not a member of your community
Bertrand DUPERRIN
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Dec 20, 2010
0
Social is a substitute for quality and customers don’t care about...
Bertrand DUPERRIN
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Sep 20, 2010
1
Picture of the week #9 : The Real boss in any...
Bertrand DUPERRIN
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Sep 13, 2010
0
Empowered : the service marketing (and even economy) manifesto
Bertrand DUPERRIN
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Sep 1, 2010
0
Community management and processes by the example
Bertrand DUPERRIN
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Jul 12, 2010
2
Bertrand DUPERRIN
Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler
Popular posts
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Back to school
Apr 30, 2019
Personal data: the fine line between personalization and intrusion
Jan 21, 2019
Are businesses doing too much for their employees?
Jan 16, 2019
Is there really an old and a new world?
Jan 11, 2019
Scoop: Humans read what you write!
Jan 3, 2019
