Tag: customer care
Customer relationship
How to keep the humane side of moments of truth in online customer relationship
Summary : even if social media are a good means to make the humane side of the...
Customer relationship
Your community manager should be a professional. But in which field ?
Summary :with a profile that's still hard to define, community managers look like rare birds. The only...
Customer relationship
Customer service : avoid being the victim of you social media success
Summary : while some businesses are puzzled towards the lack of success of their customer service initiatives...
Customer relationship
Sorry but I’m not a member of your community
Summary : considering that one's audience on the web is a community and treating it as such...
Customer relationship
Social is a substitute for quality and customers don’t care about you
Summary : Lots of things are being said about the revival of the customer relationship made possible...
Picture of the week
Picture of the week #9 : The Real boss in any business is the customer
The real Boss in any business is the customer. All he cares about is your attitude.
Illustration from...
Books I read
Empowered : the service marketing (and even economy) manifesto
I just finished the reading of Empowered, by Josh Bernoff and Ted Schadler, that is in some...
Customer relationship
Community management and processes by the example
Some weeks ago I promised to illustrate my "community management and processus" post with a fictitious but...