customer experience Archives - Bertrand Duperrin's Notepad

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Bertrand DUPERRIN

Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler

Latest posts

Back to school

Apr 30, 2019

Personal data: the fine line between personalization and intrusion

Jan 21, 2019

Are businesses doing too much for their employees?

Jan 16, 2019

Is there really an old and a new world?

Jan 11, 2019

Scoop: Humans read what you write!

Jan 3, 2019

Tag: customer experience

Personal data: the fine line between personalization and intrusion

How to transform your business with design and customer centricity.

No ! Experience is not a matter of content only.

Being digital in 2018 : consumerize your organization

Being digital in 2018 : stop thinking that digital is all...

Employee and customer experience : simplification is not rationalization

Do platform really care about customer experience ?

Open letter from an employee to a customer

Customer experience leaders starting to allocate bugets to employee experience

CHRO and CMO : the two sides of a single challenge

Let’s talk about B2B customer experience

There’s no customer experience without tangible signs of recognition

Digital Transformation in 2017 : the end of dreams and miracles

Chat Bots : beware of counterfeit

Is the customer experience revolution on its way ?

With every business becoming a marketing businesse, what happens to the...

Axa’s IT transforms for a digital world. An interview with ...

Building an experience business : lessons from the Adobe Summit

Businesses need a chief experience officer

Stop looking for disruptive digital business models

Popular posts

Latest posts

Back to school

Personal data: the fine line between personalization and intrusion

Are businesses doing too much for their employees?

Is there really an old and a new world?

Scoop: Humans read what you write!