customer experience Archives - Bertrand Duperrin's Notepad

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No ! Experience is not a matter of content only.

Bertrand DUPERRIN - Oct 29, 2018

Being digital in 2018 : consumerize your organization

Bertrand DUPERRIN - Apr 26, 2018

Being digital in 2018 : stop thinking that digital is all...

Bertrand DUPERRIN - Apr 12, 2018

Employee and customer experience : simplification is not rationalization

Bertrand DUPERRIN - Oct 31, 2017

Do platform really care about customer experience ?

Bertrand DUPERRIN - Jul 24, 2017

Open letter from an employee to a customer

Bertrand DUPERRIN - Jul 10, 2017

Customer experience leaders starting to allocate bugets to employee experience

Bertrand DUPERRIN - May 30, 2017

CHRO and CMO : the two sides of a single challenge

Bertrand DUPERRIN - May 3, 2017

Let’s talk about B2B customer experience

Bertrand DUPERRIN - Apr 24, 2017

There’s no customer experience without tangible signs of recognition

Bertrand DUPERRIN - Jan 23, 2017

Digital Transformation in 2017 : the end of dreams and miracles

Bertrand DUPERRIN - Jan 5, 2017

Chat Bots : beware of counterfeit

Bertrand DUPERRIN - Dec 15, 2016

Is the customer experience revolution on its way ?

Bertrand DUPERRIN - Dec 6, 2016

Being good at marketing and neglecting the product

With every business becoming a marketing businesse, what happens to the...

Bertrand DUPERRIN - Sep 5, 2016

Axa’s IT transforms for a digital world. An interview with ...

Bertrand DUPERRIN - Aug 18, 2016

Business Under Construction

Building an experience business : lessons from the Adobe Summit

Bertrand DUPERRIN - Jul 25, 2016

Fix your organization before you deal with the customer

Businesses need a chief experience officer

Bertrand DUPERRIN - May 16, 2016

Digital Business Model

Stop looking for disruptive digital business models

Bertrand DUPERRIN - Mar 3, 2016

Digital Assistants

How digital can improve the travel experience

Bertrand DUPERRIN - Feb 8, 2016

Digital employee to CEO

Letter from a wannabe digital employee to his CEO

Bertrand DUPERRIN - Jan 21, 2016

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Bertrand DUPERRIN

Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler

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