Tag: customer experience
Customer relationship
Personal data: the fine line between personalization and intrusion
GDPR will soon celebrate its first anniversary. Not all companies are fully up to date and in...
Books I read
How to transform your business with design and customer centricity.
Which company does not nowadays claim that customer orientation is its main concern? I wonder what they...
Customer relationship
No ! Experience is not a matter of content only.
Even if everybody's talking about customer experience there's no precise and shared definition of it and that...
Customer relationship
Being digital in 2018 : consumerize your organization
2018, consumérisation, expérience client, expérience employé, simplification, transformation digitale
Customer relationship
Being digital in 2018 : stop thinking that digital is all about the customer
2018, e-commerce, expérience client, expérience employé, transformation digitale
Customer relationship
Employee and customer experience : simplification is not rationalization
expérience client, expérience employé, parcours utilisateur, process, rationalisation, simpliciité, simplification, usages, workflows
Customer relationship
Do platform really care about customer experience ?
These last years have seen the advent of platforms as a leading model in the digital economy,...
Customer relationship
Open letter from an employee to a customer
Digital transformation mainly relies on two joint streams : employee experience and customer experience without which the...