Tags Customer experience
Tag: customer experience
Personal data: the fine line between personalization and intrusion
GDPR will soon celebrate its first anniversary. Not all companies are fully up to date and in the end we are not so sure...
How to transform your business with design and customer centricity.
Which company does not nowadays claim that customer orientation is its main concern? I wonder what they were thinking before.
What we see, in reality,...
No ! Experience is not a matter of content only.
Even if everybody's talking about customer experience there's no precise and shared definition of it and that allows service/tech providers to stay vague and...
Being digital in 2018 : consumerize your organization
2018, consumérisation, expérience client, expérience employé, simplification, transformation digitale
Being digital in 2018 : stop thinking that digital is all about the customer
2018, e-commerce, expérience client, expérience employé, transformation digitale
Employee and customer experience : simplification is not rationalization
expérience client, expérience employé, parcours utilisateur, process, rationalisation, simpliciité, simplification, usages, workflows
Do platform really care about customer experience ?
These last years have seen the advent of platforms as a leading model in the digital economy, to such an extent that many came...
Open letter from an employee to a customer
Digital transformation mainly relies on two joint streams : employee experience and customer experience without which the employee experience won't be delivered. On the...
Customer experience leaders starting to allocate bugets to employee experience
We've been hearing that customer experience won't exist without employee experience for such a long time that we see it eventually happening. According to...