I have always been convinced that there is a lot to be gained by looking at what...
GDPR will soon celebrate its first anniversary. Not all companies are fully up to date and in...
Books I read
Which company does not nowadays claim that customer orientation is its main concern? I wonder what they...
2018, consumÃ©risation, expÃ©rience client, expÃ©rience employÃ©, simplification, transformation digitale
2018, e-commerce, expÃ©rience client, expÃ©rience employÃ©, transformation digitale
expÃ©rience client, expÃ©rience employÃ©, parcours utilisateur, process, rationalisation, simpliciitÃ©, simplification, usages, workflows