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Exclusive: the (fake) Steve Jobs interview on employee experience

Steve Jobs is known for his obsession with user experience, simplicity, attention to detail, and his desire to see his ideas through to the very end, and he was never short of words on the subject. But what would he say about employee experience? The other day, friends and I were talking about people we'd like to have met once in our lives, or interviewed. It was interesting, sometimes amusing, and some surprising ideas even came up, whether in terms of the person/subject mix or the words we would have put in...

Employee and customer experience : simplification is not rationalization

expérience client, expérience employé, parcours utilisateur, process, rationalisation, simpliciité, simplification, usages, workflows

Do platform really care about customer experience ?

These last years have seen the advent of platforms as a leading model in the digital economy, to such an extent that many came...

Open letter from an employee to a customer

Digital transformation mainly relies on two joint streams : employee experience and customer experience without which the employee experience won't be delivered. On the...

Customer experience leaders starting to allocate bugets to employee experience

We've been hearing that customer experience won't exist without employee experience for such a long time that we see it eventually happening. According to...

CHRO and CMO : the two sides of a single challenge

This is the first post of a series about the latest edition of HR Tech World in London, which I introduced here. I had lots...

Let’s talk about B2B customer experience

automatisation, B2B, caterpillar, connaissance client, data, données, expérience, expérience client, extranet, marketing, optimisation, process, self-service, valeur

There’s no customer experience without tangible signs of recognition

chauffeur privé, expérience client, fidélité, programme de fidélité, programme de fildélisation, reconnaissance, uber

Digital Transformation in 2017 : the end of dreams and miracles

Hello and happy new year everyone. As the tradition wants, we'll start 2017 with some predictions that only commit those who want to buy them. Let's...

Chat Bots : beware of counterfeit

"Chatbots" are very popular. What is it ? It's a mix between "robot" and "chat" : chatbots are conversational robots that interact with users...
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