Tag: customer experience
Customer relationship
Open letter from an employee to a customer
Digital transformation mainly relies on two joint streams : employee experience and customer experience without which the...
Customer relationship
Customer experience leaders starting to allocate bugets to employee experience
We've been hearing that customer experience won't exist without employee experience for such a long time that...
Customer relationship
CHRO and CMO : the two sides of a single challenge
This is the first post of a series about the latest edition of HR Tech World in...
Customer relationship
Let’s talk about B2B customer experience
automatisation, B2B, caterpillar, connaissance client, data, données, expérience, expérience client, extranet, marketing, optimisation, process, self-service, valeur
Customer relationship
There’s no customer experience without tangible signs of recognition
chauffeur privé, expérience client, fidélité, programme de fidélité, programme de fildélisation, reconnaissance, uber
Customer relationship
Digital Transformation in 2017 : the end of dreams and miracles
Hello and happy new year everyone.
As the tradition wants, we'll start 2017 with some predictions that only...
Customer relationship
Chat Bots : beware of counterfeit
"Chatbots" are very popular. What is it ? It's a mix between "robot" and "chat" : chatbots...
Customer relationship
Is the customer experience revolution on its way ?
There is not a single business that have not made customer experience its main focus. But what...