We believed that by making businesses more efficient, we would make them stronger, but we ended up making them indistinguishable. The same tools, the same processes, the same platforms, the same indicators.
Organizations that are perfectly designed but which, along the way, have lost sight of what made them different, a way of doing things, of talking about them, of believing in them, which cannot be written down in specifications but can be felt in interactions, in the tone of a conversation, sometimes in a decision.
By rationalizing everything, we have confused...
Digital transformation mainly relies on two joint streams : employee experience and customer experience without which the employee experience won't be delivered. On the...
We've been hearing that customer experience won't exist without employee experience for such a long time that we see it eventually happening. According to...
Hello and happy new year everyone.
As the tradition wants, we'll start 2017 with some predictions that only commit those who want to buy them.
Let's...
Today, due to increasing customer expectations and what technology makes possible, business must reinvent their marketing. This is essential for two reasons
• Attractiveness :...
