Tag: customer experience
Customer relationship
Should digital transformation start with the backoffice ?
When a company wants to start its digital transformation the first natural reflex is to question the...
Customer relationship
Customer experience: a mix of design and collective intelligence
Customer experience is not only something qualitative but increases both margin and "repeat business". So, since I...
Customer relationship
Experience sounds nice. But what’s the value ?
We've seen why experience is becoming key in digital transformation and tried to find its main characteristics....
Customer relationship
How to assess an experience-based business model
After having stressed the importance of experience on digital business models and tried to build a definition...
Customer relationship
What is experience ? (hint : not digital nor customer focused)
When it comes to digital, experience is a key but still poorly defined concept, quite hazy for...
Customer relationship
The experience economy, cornerstone of the digital economy
Digital transformation is nothing more than a specific culture and philosophy applied to the design of new...
Customer relationship
Putting the H back at the center of HR
At the end of october I attended the HRTech Europe conference in Amsterdam to see what was...
Collaboration
What’s wrong with social collaboration ?
Whatever people say in public, there's something wrong with social collaboration. There are more and more initiatives,...