Tags Customer relationship
Tag: customer relationship
Brands, what are your communities ?
Communities, communities. That word is never out off brands lips to refer to the people they try to communicate with. But, by using the...
Being digital in 2018 : clients must behave better
When the web started to become a little bit mainstream, brands did nothing but digitizing their paper communications with showcase sites. A couple of...
Why such a frenzy about HR Bots ?
chatbots, relation client, relation employé, Ressources Humaines, service employé, chatbots HR,gestion de la relation employé,
So you think your brand has a community
communautés, marques, gestion de crise, community management, communication, relation client
Digital Transformation in 2017 : the end of dreams and miracles
Hello and happy new year everyone.As the tradition wants, we'll start 2017 with some predictions that only commit those who want to buy them.Let's...
Are Google, Facebook et Al. the new ERPs ?
Until not so far ago, when we talked about structuring technologies for businesses it was clear that it was about the ERP. Like it...
How digital can improve the travel experience
Digital Transforms customer relationship and service in any industry. Today let's focus on the travel industry.How could players in the travel industry use digital...
Uberization of business, taxization of customer relationship
Uberization is the word of year 2015 and, considering recent events, it's not close to disappear. If we could thank Maurice Levy for having...
Journey manager : the next digital trendy job ?
Digital transformation brings many changes within organizations. There are things that need to be managed in a new way and things that used to...