Tag: customer relationship

Last week was my birthday. Like every year I had the pleasure to see a lot of...

It was impossible to review the irritants of the employee experience without talking about what is central...

Communities, communities. That word is never out off brands lips to refer to the people they try...

When the web started to become a little bit mainstream, brands did nothing but digitizing their paper...

chatbots, relation client, relation employé, Ressources Humaines, service employé, chatbots HR,gestion de la relation employé,

communautés, marques, gestion de crise, community management, communication, relation client

Hello and happy new year everyone. As the tradition wants, we'll start 2017 with some predictions that only...

Until not so far ago, when we talked about structuring technologies for businesses it was clear that...

Digital Transforms customer relationship and service in any industry. Today let's focus on the travel industry. How could...