Tag: customer relationship
Thoughts
Sh*t… it’s my birthday
Last week was my birthday. Like every year I had the pleasure to see a lot of...
Customer relationship
Clients and projects: irritant #12 of the employee experience
It was impossible to review the irritants of the employee experience without talking about what is central...
Customer relationship
Brands, what are your communities ?
Communities, communities. That word is never out off brands lips to refer to the people they try...
Customer relationship
Being digital in 2018 : clients must behave better
When the web started to become a little bit mainstream, brands did nothing but digitizing their paper...
Customer relationship
Why such a frenzy about HR Bots ?
chatbots, relation client, relation employé, Ressources Humaines, service employé, chatbots HR,gestion de la relation employé,
Customer relationship
So you think your brand has a community
communautés, marques, gestion de crise, community management, communication, relation client
Customer relationship
Digital Transformation in 2017 : the end of dreams and miracles
Hello and happy new year everyone.
As the tradition wants, we'll start 2017 with some predictions that only...
Customer relationship
Are Google, Facebook et Al. the new ERPs ?
Until not so far ago, when we talked about structuring technologies for businesses it was clear that...