customer relationship Archives - Bertrand Duperrin's Notepad

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Bertrand DUPERRIN

Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler

Latest posts

Back to school

Apr 30, 2019

Personal data: the fine line between personalization and intrusion

Jan 21, 2019

Are businesses doing too much for their employees?

Jan 16, 2019

Is there really an old and a new world?

Jan 11, 2019

Scoop: Humans read what you write!

Jan 3, 2019

Tag: customer relationship

Brands, what are your communities ?

Being digital in 2018 : clients must behave better

Why such a frenzy about HR Bots ?

So you think your brand has a community

Digital Transformation in 2017 : the end of dreams and miracles

Are Google, Facebook et Al. the new ERPs ?

How digital can improve the travel experience

Uberization of business, taxization of customer relationship

Journey manager : the next digital trendy job ?

Digital transformation is about making things simpler. Period.

Learn to look after your employees, the rest will follow (Richard...

Being an experience company impacts your organization

Digital transformation : The return of custom software ?

[Quote] Markets are conversations

Should digital transformation start with the backoffice ?

IT departments in the digital age : from collaboration to robots,...

What is experience ? (hint : not digital nor customer focused)

Google Glass : true game changer or care bear stuff ?

The Digital Enterprise in 2015 : where are we headed ?

What’s wrong with social collaboration ?

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