Tag: customer relationship

It was impossible to review the irritants of the employee experience without talking about what is central to any business, its raison...

Communities, communities. That word is never out off brands lips to refer to the people they try to communicate with. But, by using the...

When the web started to become a little bit mainstream, brands did nothing but digitizing their paper communications with showcase sites. A couple of...

chatbots, relation client, relation employé, Ressources Humaines, service employé, chatbots HR,gestion de la relation employé,

communautés, marques, gestion de crise, community management, communication, relation client

Hello and happy new year everyone. As the tradition wants, we'll start 2017 with some predictions that only commit those who want to buy them. Let's...

Until not so far ago, when we talked about structuring technologies for businesses it was clear that it was about the ERP. Like it...

Digital Transforms customer relationship and service in any industry. Today let's focus on the travel industry. How could players in the travel industry use digital...

Uberization is the word of year 2015 and, considering recent events, it's not close to disappear. If we could thank Maurice Levy for having...