Tag: customer relationship
AI and robots
How digital can improve the travel experience
Digital Transforms customer relationship and service in any industry. Today let's focus on the travel industry.
How could...
Digital Economy
Uberization of business, taxization of customer relationship
Uberization is the word of year 2015 and, considering recent events, it's not close to disappear. If...
Digital Transformation
Journey manager : the next digital trendy job ?
Digital transformation brings many changes within organizations. There are things that need to be managed in a...
Customer relationship
Digital transformation is about making things simpler. Period.
By the way, what is digital transformation ? Search the web, there are as many definitions as...
Customer relationship
Learn to look after your employees, the rest will follow (Richard Branson)
A so obvious advice from Richard Branson that I wonder why we still need to explain it...
Customer relationship
Being an experience company impacts your organization
Experience is back under the spotlights as businesses are starting their digital transformation. In this context, believing...
Customer relationship
Digital transformation : The return of custom software ?
Businesses must be agile to keep the pace of the new business cases of digital transformation. In...
Collaboration
[Quote] Markets are conversations
"Markets are conversations"
That's the first these of the cluetrain manifesto. No matter the documents dates from 1999,...